Jira Service Desk allows for service desk agents to transition issues and manipulate whether the customer can view the status on issues. One missing piece agents face is the ability to provide the customer with feedback via comments without transitioning the issue to “Waiting for Customer.” Natively, when agents comment on a ticket, the “Transition […]

With Jira there are tons of ways to extract reporting data you need. From the project reports, to the built in dashboard functionality and all the way to addons like EasyBI, there are many paths to getting metrics you need for your and your team. However, there’s always room for more ways to skin that […]

Welcome back to my series on Conscious Leadership! In this series, I’m going to summarize some key principles from a book I read earlier this year: The 15 Commitments of Conscious Leadership by Jim Dethmer, Diana Chapman, and Kaley Warner Klemp. With this series, I hope to shed some light on the fast moving trend that is Conscious […]

As many of you know by now, the power that Apps bring to us who are always looking to automate and make better use of Jira is, well, powerful! In this blog I’d like to show you some really cool ways you can do auto-assigning of Jira issues using the Automation for Jira App. I […]

I am going to be straight with you, I am old-school. I’m not into the latest and greatest that comes out of the world of technology. For example, I barely know what AirPods are. It’s a safe bet that I won’t be purchasing any. My ears are still tethered to my laptop and I am […]

If you follow Atlassian you probably know about their big annual conference event, Summit. But you may not have heard about the the Team Tour. The Team Tour is a series of events around the world focused on the future of IT and how it helps teams innovate, transform and improve efficiency. This year’s stops on […]

During AWS implementations we’ve always used an Elastic Load Balancer (ELB) in the public subnets in order to route traffic to the application instances in the private subnet. NGINX lived on the application instances. NGINX handled sending encrypted app traffic (via HTTPS) to the load balancer as well as handling the redirect of all traffic […]

Use Case: The app Jira Misc Workflow Extensions allows you to enhance your workflows beyond the out of the box Jira features. One feature JMWE has available is the ability to set a field values based on a condition. For departments like legal and human resources this is useful in terms of setting the issue security level. […]

Being an adult isn’t all its cracked up to be. As a kid, I daydreamed about the day I would have my own apartment and car. Now, I wish I could just go back to being a kid. Go figure! Life gets tough and it’s our responsibility to stay afloat. In celebration of Mental Health […]

Whether you like it or not, preferred database platforms within an organization will change over time. David the DOT NET Dev really wanted Microsoft SQL Server in 2005 at a price tag of 1 million dollars a year, or Tom the Fortran Dev wanted Oracle back in 1976 for 10 million. Organizations change with the […]