From day one, our Managed Services experts work with you to define needs, focus areas, scope, and expectations, so that our team can have the greatest impact on your organization. Engagements include:
Managed Services discovery
Our consulting team will work with your business to identify top priorities, review your Atlassian tools, and provide guidance on the level of service needed. During this phase, we’ll identify resources, build a backlog, and begin work on a specific task as an example of the Managed Services engagement experience.
Managed Services engagement
This is where we dive deep and tackle the backlog of work identified during Discovery in accordance with your needs, goals and priorities. We’ll document and proactively monitor your Atlassian environment, and your dedicated Isos resource will keep you up-to-date on progress through regular status meetings and reports.
We’ll conduct quarterly strategic business reviews to discuss the goals we set for our services during that time frame, and measure performance outcomes against those goals. After reviewing goals and aligning on new priorities, we’ll define the next backlog of work to be done, and rescope and adjust resources as necessary to meet the agreed upon objectives for your organization.