OUR CORE VALUES
Isos has developed these five core values that we follow across all engagements.
Isos has developed these five core values that we follow across all engagements.
We’re Not Just Atlassian Experts
Our team is experienced in business processes and change management to help you get the most value out of your technology investment.
We’re Great Communicators
We’re transparent about project progress. When issues do arise, we have hard conversations early and work with you to solve them.
We’re Extremely Thorough
We build detailed plans and work them methodically to deliver results fast, with the least amount of disruption to your business.
Organizations rely on Atlassian tools to meet complex business demands across the company. These tools are designed to evolve with your business’s ever changing needs. In-house employees who manage Atlassian software are often left juggling critical responsibilities, such as application administration, tool integration, and incident management. The weight of responsibility can easily become overwhelming for team members who are already stretched thin.
Atlassian Managed Services are a smart, flexible, and cost-effective solution for organizations to outsource the operations of their Atlassian tools. From support, to subject matter expertise, to strategic guidance and best practices, Isos Technology’s team of Atlassian certified experts helps organizations get the most value from their Atlassian investment and achieve their business goals.
We can fill gaps and support a variety of functions across your organization, so that you have the right resources, at the right time, to be successful. We provide a team that is highly trained and experienced in Agile, DevOps, ITSM, Training, and more.
Instead of hiring full-time employees, you can rely on our team of experts to fill a variety of specialized roles within your organization, at a fraction of the cost, and all in one place. Our experts engage in continuous training to stay current on Atlassian tools, Marketplace Apps, and industry best practices.
We tailor the scope of our services and level of resources to fit your organization’s unique needs, recommending solutions with your short-term and long-term goals in mind. Our team’s proficiency and expertise ensures we can add value to your business where it’s needed most.
As Atlassian-certified experts, we can make your life easier and less stressful by taking over responsibility for day-to-day Atlassian tool support. Our team will alleviate the workload on your employees in order for your business to run more efficiently and effectively. We will help guide you through high-level strategic plans to achieve your goals.
As an Atlassian Platinum and Enterprise Solution Partner, we’ve helped hundreds of organizations get the most value out of their technology investment. As experts in software development, business processes, and change management, we help organizations tackle tough problems across ITSM, Agile at Scale, DevOps, and Cloud adoption to achieve their desired results. Let Isos’ expert services and experience, combined with Atlassian tools, fuel your digital transformation.
We’ll handle all system administration and maintenance tasks related to your Atlassian tools to support and increase performance.
We’ll configure and integrate Atlassian tools to meet your unique business requirements, and automate complex processes to increase efficiency.
From request management, escalations, incident response and resolution our Atlassian gurus will make sure your software is fully functioning and working for you.
One stop shop for keeping track of all license agreements from selection, purchasing, and consolidating to making sure renewals are done timely to avoid service disruptions.
Our strategic Managed Services can support your long-term success through expert best practices and guidance.
You’ll work with a skilled, Atlassian-certified resource on our team, who knows your tools and processes inside and out, to provide informed, insightful, and timely guidance.
Our Customer Success team is dedicated to meeting your organization’s needs. We’ll learn your goals and objectives, and use our experience and expertise to ensure you have the right tools and services to support your vision.
We'll implement governance best practices and help you meet risk management, compliance, and data privacy and security needs.
Yes we’re Atlassian experts, but we’re not just focused on tools. As a management service team, we bring years of industry and consulting experience that we utilize to offer strategic insight and guidance to your organization. We’re committed to your ongoing growth and success, and we’ll continue to adapt our services to meet your evolving needs.
If you decide to self-host your Atlassian tools, our team of experts can also provide you with the following services.
Proactively monitor your system to identify service interruptions and improve response time, while providing hands-on incident response to restore service and minimize disruption.
Routine maintenance and upgrades are taken care of by our Atlassian management service team. Rest assured your tools will be updated and fully functional at all times.
Mitigate and proactively resolve security vulnerabilities through patching and upgrades, and provide guidance around Disaster Recovery options.
We work with many organizations that utilize several deployment options for their Atlassian tools, including Cloud plus Data Center, or multi-cloud environments. We’ll work with your unique infrastructure to provide support and services that make the most sense for your business.
From day one, our Managed Services experts work with you to define needs, focus areas, scope, and expectations, so that our team can have the greatest impact on your organization. Engagements include:
Managed Services discoveryOur consulting team will work with your business to identify top priorities, review your Atlassian tools, and provide guidance on the level of service needed. During this phase, we’ll identify resources, build a backlog, and begin work on a specific task as an example of the Managed Services engagement experience.
Managed Services engagementThis is where we dive deep and tackle the backlog of work identified during Discovery in accordance with your needs, goals and priorities. We’ll document and proactively monitor your Atlassian environment, and your dedicated Isos resource will keep you up-to-date on progress through regular status meetings and reports.
Quarterly alignmentWe’ll conduct quarterly strategic business reviews to discuss the goals we set for our services during that time frame, and measure performance outcomes against those goals. After reviewing goals and aligning on new priorities, we’ll define the next backlog of work to be done, and rescope and adjust resources as necessary to meet the agreed upon objectives for your organization.
“Isos is a one-stop-shop for us. They’re helping us maximize our Atlassian investment across the organization so we can improve efficiency and scalability like never before.”
“Isos helped ASU fill a critical resource need to support our entire Jira environment. They quickly analyzed our environment and began confidently handling day-to-day Jira admin with little to no impact to our projects. Thank you, Isos!”
"Some of the best technical people I’ve come across in my career."
"The project was lightning fast, but Isos was great about making sure we were comfortable along the way. They kept us informed about the status of the project and made sure our
team was trained to use it properly. It’s truly an example of high-velocity IT."
-Head of IT, Americas, Lufthansa
"The Atlassian tools work incredibly well in our complex creative and production environment. With Jira, we have detailed insight into the status of every project and what everyone is working on. Not only does it save a huge amount of time, but it also helps prevent errors."
-Vice President, Brand Identity and Systems, CBS
We'd love to discuss how our Atlassian Managed Services can add value to your organization. To contact a member of the team, use the navigation below.