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Isos Technology
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    Your partner for Atlassian Managed Services & support

    Customized solutions for Atlassian tools to meet the needs of your organization.
    Contact us today
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    Optimizing the Benefits of Managed Services

     

    Organizations rely on Atlassian tools to meet complex business demands across the company. These tools are designed to evolve with your business’s ever changing needs. In-house employees who manage Atlassian software are often left juggling critical responsibilities, such as application administration, tool integration, and incident management. The weight of responsibility can easily become overwhelming for team members who are already stretched thin. 

    Atlassian Managed Services are a smart, flexible, and cost-effective solution for organizations to outsource the operations of their Atlassian tools. From support, to subject matter expertise, to strategic guidance and best practices, Isos Technology’s team of Atlassian certified experts helps organizations get the most value from their Atlassian investment and achieve their business goals.

    Key benefits

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    Flexible and scalable support

    We can fill gaps and support a variety of functions across your organization, so that you have the right resources, at the right time, to be successful. We provide a team that is highly trained and experienced in Agile, DevOps, ITSM, Training, and more. 

    cost-effective solutions

    Cost-effective expertise

    Instead of hiring full-time employees, you can rely on our team of experts to fill a variety of specialized roles within your organization, at a fraction of the cost, and all in one place. Our experts engage in continuous training to stay current on Atlassian tools, Marketplace Apps, and industry best practices.

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    Custom solutions

    We tailor the scope of our services and level of resources to fit your organization’s unique needs, recommending solutions with your short-term and long-term goals in mind. Our team’s proficiency and expertise ensures we can add value to your business where it’s needed most.

    Peace of Mind

    Peace of mind

    As Atlassian-certified experts, we can make your life easier and less stressful by taking over responsibility for day-to-day Atlassian tool support. Our team will alleviate the workload on your employees in order for your business to run more efficiently and effectively. We will help guide you through high-level strategic plans to achieve your goals.

    Why Isos Technology?

     

    As an Atlassian Platinum and Enterprise Solution Partner, we’ve helped hundreds of organizations get the most value out of their technology investment. As experts in software development, business processes, and change management, we help organizations tackle tough problems across ITSM, Agile at Scale, DevOps, and Cloud adoption to achieve their desired results. Let Isos’ expert services and experience, combined with Atlassian tools, fuel your digital transformation.

    What you get with Managed Services

     

    Whether you’re looking to fill resource or knowledge gaps, our Atlassian Managed Services team can help with day to day services,  supporting your Atlassian tools in Cloud, Data Center, or a hybrid environment.

    Operational heavy lifting

    Atlassian Managed Services can help your business operate at its best through hands-on keyboard administration and support.

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    Administration

    We’ll handle all system administration and maintenance tasks related to your Atlassian tools to support and increase performance.

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    Optimization

    We’ll configure and integrate Atlassian tools to meet your unique business requirements, and automate complex processes to increase efficiency.

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    Support

    From request management, escalations, incident response and resolution our Atlassian gurus will make sure your software is fully functioning and working for you.

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    License management

    One stop shop for keeping track of all license agreements from selection, purchasing, and consolidating to making sure renewals are done timely to avoid service disruptions. 

    Strategic partnership

    Our strategic Managed Services can support your long-term success through expert best practices and guidance.

    Instructions and Guidance

    Dedicated lead resource

    You’ll work with a skilled, Atlassian-certified resource on our team, who knows your tools and processes inside and out, to provide informed, insightful, and timely guidance.

     

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    Account management

    Our Customer Success team is dedicated to meeting your organization’s needs. We’ll learn your goals and objectives, and use our experience and expertise to ensure you have the right tools and services to support your vision.

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    Governance, risk management, compliance

    We'll implement governance best practices and help you meet risk management, compliance, and data privacy and security needs.

    evolve with your business

    Business evolution

    Yes we’re Atlassian experts, but we’re not just focused on tools. As a management service team, we bring years of industry and consulting experience that we utilize to offer strategic insight and guidance to your organization. We’re committed to your ongoing growth and success, and we’ll continue to adapt our services to meet your evolving needs.

    Self-hosting

    If you decide to self-host your Atlassian tools, our team of experts can also provide you with the following services.

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    Incident management

    Proactively monitor your system to identify service interruptions and improve response time, while providing hands-on incident response to restore service and minimize disruption.

    Upgrades
    Application upgrades

    Routine maintenance and upgrades are taken care of by our Atlassian management service team. Rest assured your tools will be updated and fully functional at all times. 

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    Security

    Mitigate and proactively resolve security vulnerabilities through patching and upgrades, and provide guidance around Disaster Recovery options.

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    Hybrid solutions

    We work with many organizations that utilize several deployment options for their Atlassian tools, including Cloud plus Data Center, or multi-cloud environments. We’ll work with your unique infrastructure to provide support and services that make the most sense for your business.

    How it works

    From day one, our Managed Services experts work with you to define needs, focus areas, scope, and expectations, so that our team can have the greatest impact on your organization. Engagements include:

    Managed Services discovery

    Our consulting team will work with your business to identify top priorities, review your Atlassian tools, and provide guidance on the level of service needed. During this phase, we’ll identify resources, build a backlog, and begin work on a specific task as an example of the Managed Services engagement experience.

    Managed Services engagement

    This is where we dive deep and tackle the backlog of work identified during Discovery in accordance with your needs, goals and priorities. We’ll document and proactively monitor your Atlassian environment, and your dedicated Isos resource will keep you up-to-date on progress through regular status meetings and reports.

    Quarterly alignment

    We’ll conduct quarterly strategic business reviews to discuss the goals we set for our services during that time frame, and measure performance outcomes against those goals. After reviewing goals and aligning on new priorities, we’ll define the next backlog of work to be done, and rescope and adjust resources as necessary to meet the agreed upon objectives for your organization.

    What our customers say

     

    “Isos is a one-stop-shop for us. They’re helping us maximize our Atlassian investment across the organization so we can improve efficiency and scalability like never before.”

    Ken H.
    CIO, Able Engineering

    “Isos helped ASU fill a critical resource need to support our entire Jira environment. They quickly analyzed our environment and began confidently handling day-to-day Jira admin with little to no impact to our projects. Thank you, Isos!”

    Rob Y.
    Director, University Technology Office, Arizona State University

    "Some of the best technical people I’ve come across in my career."

    Kevin S.
    Head of Information Technology, Worldwide Social Video Service Provider

    Success stories

     

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    "The project was lightning fast, but Isos was great about making sure we were comfortable along the way. They kept us informed about the status of the project and made sure our
    team was trained to use it properly. It’s truly an example of high-velocity IT."

    -Head of IT, Americas, Lufthansa

    Download case study
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    "The Atlassian tools work incredibly well in our complex creative and production environment. With Jira, we have detailed insight into the status of every project and what everyone is working on. Not only does it save a huge amount of time, but it also helps prevent errors."

    -Vice President, Brand Identity and Systems, CBS

    Download case study

    Let’s chat about Atlassian.

    We'd love to discuss how our Atlassian Managed Services can add value to your organization. To contact a member of the team, use the navigation below. 

    Contact us

     

    (855) 924-4767