OUR CORE VALUES
Isos has developed these five core values that we follow across all engagements.
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Flexible and scalable expertise
We’ll provide dedicated resources to fill gaps and support a variety of functions across your organization. You’ll have access to our entire team of experts so that your business has the right resources, at the right time, for you to be successful, even as needs change. Instead of having to hire full-time employees, you’ll get flexibility and depth of experience without the overhead.
Tailored service focused on results
We tailor the scope of our services and level of resources to fit your organization’s unique needs, recommending solutions with your short-term and long-term goals in mind. With all of your Atlassian services covered under one agreement, we can focus on overcoming obstacles and realizing tangible results, instead of worrying about hours. We go above and beyond to ensure we’re driving successful outcomes for your business.
Atlassian ownership peace of mind
As Atlassian experts with years of experience, we can make your life easier and less stressful by taking ownership of your entire Atlassian stack. We’ll provide day-to-day support for your teams and tools, and offer high-level strategic guidance to maximize your technology investment. You’ll have peace of mind knowing that Isos has all of your Atlassian needs covered.
Global coverage
Isos is headquartered in the United States with team members in major cities across all time zones. We also have a Pacific team of Atlassian-certified specialists located in the Philippines that can provide “follow-the-sun” services. For those organizations that need it, we’re happy to offer global coverage to support your teams and tools.
Strategic enterprise partnership
We offer premium SLAs for enterprise clients to ensure you’re getting the timely, exceptional service you expect from an enterprise partnership. Our senior leadership will also engage with your senior leadership on an ongoing basis to align on corporate initiatives, drive strategic value, and maximize your return on investment in Atlassian and in our services.
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Embedded resources
We embed dedicated, certified senior resources from our team of experts within your organization to learn your teams’ day-to-day Atlassian tool usage and processes, so we can provide informed and timely support.
Account management
Our Customer Success team is dedicated to meeting your organization’s needs. We’ll learn your business goals and objectives, and use our experience and expertise to ensure you have the right tools and services to support your vision.
As an Enterprise Services customer, you have access to the entire Isos team of experts to guide your success.
Governance, risk management, compliance
We understand your increased need for governance, risk management, and compliance as an enterprise organization. We’ll implement best practices across your organization to help you address GRC and data privacy and security concerns.
Solution evolution
As your partner, we’re committed to your growth and success now and in the future. We have the flexibility and experience to meet your changing business needs, and we’ll adapt and evolve our services to continue driving results for your organization.
