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IT Service Management Solutions

Enable every team to deliver superior service, with Jira Service Management and Isos Technology.
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Discover the power of Jira Service Management

 

Jira Service Management is designed to help IT teams deliver customer value faster — without adding cost or complexity — by supporting cross-functional decision making and issue resolution. Jira Service Management streamlines and speeds the flow of information between teams, with a particular focus on ITSM and DevOps teams.

Isos Technology and our team of Atlassian experts are here to help you transform your service management and issue tracking processes into a cohesive, streamlined experience.

How does Jira Service Management work?

Asset Management

JSM offers a flexible and open data structure that allows teams to manage any asset with ease. With asset tracking, discovery, and review functionality, they can efficiently track ownership and lifecycles, and reduce costs.

Request Management

JSM is a single platform that makes it easy to manage work across teams, so your employees and customers quickly get the help they need. Requests from across the company can be viewed, managed, tracked, and queued in a simple and intuitive service desk.

Incident Management

JSM features and functionality bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents. JSM achieves this with clear alerting and on-call management, full control over major incident escalation, as well as detailed reporting and analytics.

Change Management

JSM empowers your IT and Operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk. They can also leverage automation to save time on approving and deploying low-risk changes.

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Key benefits of JSM

Increase Customer  Satisfaction

Increase Customer Satisfaction

IT and business teams can efficiently track, manage, and respond to employee and customer requests.

resolve incidents quickly

Resolve Incidents Quickly

DevOps can improve incident response times and outcomes through reporting, problem tracking, system monitoring, and alerts.

deliver value faster

Deliver Value Faster

DevOps and ITOps can work together faster through improved visibility and collaboration on a shared platform.

develope better products

Develop Better Products

Application developers and software engineers can track and manage work requests related to bugs, support, and fixes to resolve issues faster.

managing change effectivley

Manage Change Effectively

DevOps can track and manage changes, business assets, and tool configuration across the organization — all in one place.

standardize tooling

Standardize Tooling

Teams can quickly roll out their own service desk with processes that fit the way they work, within the organization’s regulated JSM environment.

JSM Resources

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The most collaborative service management solution on the market.

Jira Service Management is a user-friendly ITSM application that breaks down information silos, reduces administrative time and cost, and empowers your teams to deliver faster issue resolution and improved service.

Jira Service Management: A Modern ITSM Solution for an Evolving IT Landscape

 

Our free whitepaper explores how digital transformation is changing the role of ITSM in supporting business, and creating a demand for more modern ITSM technology and infrastructure. We cover how Atlassian has brought Jira Service Desk and Opsgenie together to create Jira Service Management, a single tool with new features and functionality, to better support ITSM, incident management, and change management.

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Success stories

 

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"The project was lightning fast, but Isos was great about making sure we were comfortable along the way. They kept us informed about the status of the project and made sure our
team was trained to use it properly. It’s truly an example of high-velocity IT."

-Head of IT, Americas, Lufthansa

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"The Atlassian tools work incredibly well in our complex creative and production environment. With Jira, we have detailed insight into the status of every project and what everyone is working on. Not only does it save a huge amount of time, but it also helps prevent errors."

-Vice President, Brand Identity and Systems, CBS

Let’s chat about Jira Service Management.

We'd love to discuss how your organization can get more from its technology investment. To contact a member of the team, use the navigation below. 

(855) 924-4767