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    IT Service Management Solutions

    Enable every team to deliver superior service, with Jira Service Management and Isos Technology.
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    Discover the power of Jira Service Management

     

    Jira Service Management is designed to help IT teams deliver customer value faster — without adding cost or complexity — by supporting cross-functional decision making and issue resolution. Jira Service Management streamlines and speeds the flow of information between teams, with a particular focus on ITSM and DevOps teams.

    Isos Technology and our team of Atlassian experts are here to help you transform your service management and issue tracking processes into a cohesive, streamlined experience.

    ITSM Bundles

    Isos Has Solutions for Every Team

    Our Starter, Professional, and Advanced ITSM Bundles simplify the deployment of service management for IT and business teams of all kinds. Our expertise and experience make it easy to spin up the appropriate service management environment for your organization using Atlassian tools. We’ll implement Jira Service Management (JSM) with best practice configurations and integrations and help you get value out of your technology investment faster.

    See what's included

    How does Jira Service Management work?

    Asset Management

    JSM offers a flexible and open data structure that allows teams to manage any asset with ease. With asset tracking, discovery, and review functionality, they can efficiently track ownership and lifecycles, and reduce costs.

    Request Management

    JSM is a single platform that makes it easy to manage work across teams, so your employees and customers quickly get the help they need. Requests from across the company can be viewed, managed, tracked, and queued in a simple and intuitive service desk.

    Incident Management

    JSM features and functionality bring your development and IT operations teams together to rapidly respond to, resolve, and continuously learn from incidents. JSM achieves this with clear alerting and on-call management, full control over major incident escalation, as well as detailed reporting and analytics.

    Change Management

    JSM empowers your IT and Operations teams with richer contextual information around changes from software development tools so they can make better decisions and minimize risk. They can also leverage automation to save time on approving and deploying low-risk changes.

    Key benefits of JSM

    Increase Customer Satisfaction

    Increase Customer Satisfaction

    IT and business teams can efficiently track, manage, and respond to employee and customer requests.

    resolve incidents quickly

    Resolve Incidents Quickly

    DevOps can improve incident response times and outcomes through reporting, problem tracking, system monitoring, and alerts.

    deliver value faster

    Deliver Value Faster

    DevOps and ITOps can work together faster through improved visibility and collaboration on a shared platform.

    develope better products

    Develop Better Products

    Application developers and software engineers can track and manage work requests related to bugs, support, and fixes to resolve issues faster.

    managing change effectivley

    Manage Change Effectively

    DevOps can track and manage changes, business assets, and tool configuration across the organization — all in one place.

    standardize tooling

    Standardize Tooling

    Teams can quickly roll out their own service desk with processes that fit the way they work, within the organization’s regulated JSM environment.

    JSM Resources

    Practical Recommendations for Cleaning and Organizing Jira, JSM and Confluence

    Practical Recommendations for Cleaning and Organizing Jira, JSM and Confluence

    Read More

    Jira Service Management A Modern ITSM Solution for an Evolving IT Landscape

    More organizations are embracing digital transformation. Learn how Jira Service Management can help your company's ITSM department with Isos Technology.

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    The Case for Jira Service Management: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

    In this whitepaper, we discuss the Jira Service Management Platform and how it holds its own and more against ServiceNow®.

    Read More
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    The most collaborative service management solution on the market.

    Jira Service Management is a user-friendly ITSM application that breaks down information silos, reduces administrative time and cost, and empowers your teams to deliver faster issue resolution and improved service.

    Jira Service Management: A Modern ITSM Solution for an Evolving IT Landscape

     

    Our free whitepaper explores how digital transformation is changing the role of ITSM in supporting business, and creating a demand for more modern ITSM technology and infrastructure. We cover how Atlassian has brought Jira Service Desk and Opsgenie together to create Jira Service Management, a single tool with new features and functionality, to better support ITSM, incident management, and change management.

    Download Whitepaper
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    Success stories

     

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    "The project was lightning fast, but Isos was great about making sure we were comfortable along the way. They kept us informed about the status of the project and made sure our
    team was trained to use it properly. It’s truly an example of high-velocity IT."

    -Head of IT, Americas, Lufthansa

    Download case study
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    "The Atlassian tools work incredibly well in our complex creative and production environment. With Jira, we have detailed insight into the status of every project and what everyone is working on. Not only does it save a huge amount of time, but it also helps prevent errors."

    -Vice President, Brand Identity and Systems, CBS

    Download case study

    Let’s chat about Jira Service Management.

    We'd love to discuss how your organization can get more from its technology investment. To contact a member of the team, use the navigation below. 

    Contact Us

    (855) 924-4767