Competitive Analysis - Isos Technology

Choose the Right Service Desk Software for Your Team

We understand that you have choices when it comes to selecting service desk software for your team.  One popular option is ServiceNow, but the experts at Isos Technology believe that Jira Service Desk is the far superior choice.  Here are our Top 3 Reasons why you should choose Jira Service Desk over ServiceNow:

Jira Service Desk
is Cheaper

Why purchase ServiceNow for $100 per agent per month, when you can get a robust ITSM service desk for $20 per agent per month? When you choose Jira Service Desk, you also make the choice to save $960 per agent every year. At 1/5 of the price, Jira Service Desk is a no brainer.  Plus, there are no hidden costs, and you get transparent pricing and discounts that don’t expire.

Jira Service Desk
Makes DevOps a Snap

Jira Service Desk is one-of-a-kind, because it is the only service desk built on a software development platform that connects IT and dev teams. You can link Jira Service Desk tickets with Jira Software issues for faster and easier collaboration.

Jira Service Desk Provides
a Lean Approach to ITSM

Your team and company will ultimately benefit from a simplified approach to ITSM. Jira Service Desk provides streamlined ITIL-certified Incident, Problem, Change, and Service Request Management processes. Create change requests without complex approvals. Use chat rooms for rapid response in real time, and link incidents to problems in one click.

  • Category
  • Price
  • Implementation Time*
  • Deployment options
  • Customizable Templates for All Types of Teams
  • Jira Service Desk
  • $20/agent per month
  • 1.2 months to go live
  • Cloud or on-premise
  • Yes
  • ServiceNow
  • $100/agent per month
  • 4.5 months to go live
  • Cloud only
  • No

*Based on the G2Crowd Service Desk Implementation Index Report.  The industry average implementation time is 3.3 months

Convince your boss!

5 Reasons Your IT Team
Needs Jira Service Desk

5 Signs it’s Time to
Switch from ServiceNow

How AppDynamics transformed from a siloed startup to a team of teams

Over 25,000+ Teams Trust Jira Service Desk for Their ITSM Initiatives

When you choose Jira Service Desk, you’ll quickly discover why teams all over the globe love this product.  But don’t just take our word for it.  Listen to this customer testimonial….

 
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