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Isos Technology
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    Optimize Atlassian Performance with Support Services from Isos Technology

    Save time, reduce technical debt, and achieve better ROI on your Atlassian tools 

    Measurable Impact. Proven Results.

    40%
    Fewer IT support tickets within
    the first 90 days

    99%
    Uptime achieved through proactive system management

    3x
    Faster implementation
    of Atlassian features

    70%
    Of clients report reduced system costs in the first year

     

    Tired of always playing catch-up with your Atlassian tools?

    We get it. IT teams are often spread too thin, juggling tool upgrades, support issues, and governance without enough hands or hours. You’re not falling behind because of lack of effort, it’s because there’s too much to manage without the right support.

    Challenges we solve:
    misalignment

    Constant upkeep of on-prem infrastructure pulls teams away from high-value work

    visibility

    Misalignment between Atlassian usage and organizational strategy

    fast-speed

    Inconsistent governance across teams causes confusion and inefficiency

    updates

    Falling behind on Atlassian updates leads to missed opportunities and risk

    expertise

    Limited internal expertise stalls growth and tool adoption

    decision-making

    Lack of visibility into system performance and tool usage impacts decision-making

    How we work with you

    We’re not just another vendor; we’re your partner in making your Atlassian environment work for you. Our approach is simple: we focus on what matters most to your team, handle the day-to-day tasks, and ensure your tools are set up to help you achieve your goals. With Isos Technology, you’ll get the strategic guidance, support, and clarity you need to optimize business processes and your Atlassian tools.

    Support plan options:

    Essential

    Get reliable monthly support from a dedicated Atlassian expert. You'll get everything you need to keep your tools humming, including license management, system enhancements, automation guidance, and an annual strategic review to keep you on track.

    Enhanced

    Build on the Essential package with added peace of mind. You'll get 24/7 on-call support for critical issues, rollover hours so no time is lost, and biannual strategic reviews to ensure your Isos support team is aligned with your business goals.

    Premium

    Experience premium partnership and support. You'll get everything included in Essential and Enhanced, plus hands-on user training, a dedicated solutions architect, the flexibility of pull-forward hours, and quarterly strategy sessions to help you scale with confidence.

    Enterprise

    For the highest level of white glove service, we offer a comprehensive support package to meet all of your Atlassian needs. You'll get tailored solutions, premium SLAs, FTE dedicated resources, and executive engagement to ensure our partnership is driving long-term value. 

    What you get with Isos Support Services

    We take care of the day-to-day, so your team
    can focus on bigger priorities

    Managing Atlassian tools shouldn't eat up your team's time or keep you up at night. From routine maintenance to strategic improvements, we take on the responsibility of keeping your environment running the way it should, stable, secure, and aligned with your goals.

    With Isos as your Support Services partner, you don’t just get help, you get a long-term partner who understands your business and helps you get the most out of your tools.

    Administration
    System administration

    We take care of configuration updates, user management, backups, and security patches, so you don’t have to.

    License Management v2
    License management

    No more tracking renewals or juggling vendors, we manage all your licenses and keep everything up to date.

    Support
    Hands-on support

    Whether it’s everyday issues or critical incidents, we respond quickly to keep things running and your team unblocked.

    feature-utilization
    Feature utilization

    We make sure you’re not leaving value on the table by helping you use more of the features you're already paying for.

    License Management
    Tool governance

     

    We help put the right structure in place, so teams use Atlassian tools effectively and consistently. 

    strategic-guidance
    Strategic guidance

    We connect your tools to your business goals, helping you align your setup to what your teams actually need.

    Optimize
    Performance and uptime

    We monitor and manage your environment to make sure it’s fast, stable, and available when you need it.

    ai-automation
    AI-powered automation

    We help identify where automation and AI can replace manual work and improve how your teams get things done.

    Results that drive success

    When you partner with Isos Technology, you’re not just getting a service provider, you’re getting a partner who understands your challenges. We focus on making your tools work for you, so your teams can stop fighting inefficiencies and start seeing real results. Here’s what businesses like yours experience when they choose our support services:

    We’re Not Just Atlassian Experts
    More time for what matters

    We do the heavy lifting so teams spend less time on repetitive tasks and more time on meaningful work.

    We’re Great Communicators
    Peace of mind

    Your tools are secure, compliant, and working the way they should, so you don't have to worry about system performance.

    time-to-value
    Lower costs, better value

    We help reduce unnecessary overhead and optimize your tools for greater ROI.

    idea
    Fewer disruptions

    With our proactive maintenance, your systems stay up and running, preventing costly downtime and delays.

    search-1
    Clearer insights

    We provide straightforward performance data, making it easy for you to make informed decisions and drive improvements.

    collaborate
    Increased collaboration

    When tools are working seamlessly, teams can collaborate without barriers, making work smoother and more efficient.

    Let’s take the pressure off your team.

    Keeping your Atlassian tools running shouldn’t be a constant struggle. We’ll handle the admin, updates, and support so your team can focus on bigger priorities. Reach out to see how Isos Support Services can make your life easier.

    • Free up your team from time-consuming admin tasks

    • Reduce downtime and avoid costly disruptions

    • Get expert help without hiring full-time staff

    • Improve performance, reliability, and visibility

    • Align your Atlassian tools to real business goals

    • Gain peace of mind knowing support is always there

    Let’s work together to streamline your operations and drive better outcomes for your team. Contact us today for a free consultation and see how our Support Services can help your business thrive.

    (855) 924-4767

    Get in touch with us

    Client success stories

     

    American Integrity Insurance Partners with Isos Technology to Implement Jira Service Management

    Learn about how Isos Technology worked closely with American Integrity Insurance to understand their needs and implemented Jira Service Management.

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    This case study explores how Isos Technology restructured already existing Jira Software, Confluence, and Jira Service Management for Children's Miracle Network Hospitals.

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    Transforming IT Operations: How Aristotle Elevated Efficiency and Collaboration with Isos Technology and Jira Service Management

    This case study covers how Isos Technology partnered with Aristotle to understand their needs and develop a strategic plan to migrate from Freshdesk to Jira Service Management (JSM).

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