Credigy Enhances Compliance and Cuts ITSM Costs with Lansweeper and Isos Technology
Our client
Credigy is a specialty finance company and a wholly owned National Bank of Canada subsidiary. As the company continues to grow, its focus on operational efficiency, employee experience, and regulatory compliance remains a top priority.
With a hybrid workforce and complex IT needs, Credigy needed tools to scale while simplifying service delivery.
Challenge
Credigy needed an integrated, cost-effective solution that could:
Challenge
We streamline complex workflows to reduce friction, improve visibility, and help teams focus on what matters most—delivering results efficiently within the realities of your industry.
Challenge
We streamline complex workflows to reduce friction, improve visibility, and help teams focus on what matters most—delivering results efficiently within the realities of your industry.
Challenge
We streamline complex workflows to reduce friction, improve visibility, and help teams focus on what matters most—delivering results efficiently within the realities of your industry.
Challenge
We streamline complex workflows to reduce friction, improve visibility, and help teams focus on what matters most—delivering results efficiently within the realities of your industry.
Solution
Credigy partnered with Isos Technology, an Atlassian Platinum Solution Partner, to implement Jira Service Management (JSM). With Jira Software already in place for project tracking, JSM offered a natural extension to unify service management and project workflows within one cohesive system.
The Isos team collaborated closely with Credigy’s infrastructure team to tailor the JSM rollout.
Results
- Lower Costs: Moving to Jira Service Management and Lansweeper cut annual licensing fees and eliminated expensive add-ons.
- Improved User Experience: Employees could easily request support through Microsoft Teams, email, or the Jira Service Management portal.
- Stronger Compliance: Built-in vulnerability reporting, patch tracking, and SOC 2 documentation improved audit readiness.
- Faster Workflows: Automated onboarding, offboarding, and change management helped the IT team work more efficiently and consistently.
- Greater Visibility: Lansweeper’s discovery engine provided real-time, accurate visibility into all devices, including remote laptops accessed through a virtual private network (VPN).
- Unified System: With Jira Software and Jira Service Management in place, Credigy’s IT team now manages projects, tickets, and assets from one platform.
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