Changing ITSM platforms is hard
Teams move to Atlassian to simplify ITSM, improve collaboration, and build a platform that fits how their teams work. But migrating away from ServiceNow is usually a big blocker. Custom tables, assets, and years of history make scope hard to estimate and validation hard to prove.
Throughout the migration process, teams often rely on scripts, spreadsheets, and manual checks. That creates issues like:
- Mapping decisions live in a few engineers’ heads
- Stakeholders can’t see what changed or what passed checks
- Problems show up late, when fixes cost more time
- Cutover feels risky because proof is hard to find
A migration service backed by a purpose-built app
We have years of experience and expertise helping clients overcome blockers and make the switch to JSM. That’s why we built our SNOW to JSM Migration Assistant, a Forge-native, AI-enabled app that runs on Atlassian infrastructure and makes migrations easier to plan, track, and validate.
Click-through mappings with change history keep a record of decisions over time, reducing manual scripting, lowering costs, and speeding up the migration.
Read-only checks and test runs before moving to production find issues earlier, and reduce rework.
Migration run pages with logs and reports improve visibility and speed stakeholder review and sign-off.
Flexible deployment lets you run data migration waves internally, or have Isos manage the process for you.
Outcomes you can expect
Faster start
Fewer security and hosting steps because our Forge-built app runs inside Atlassian infrastructure.
Lower engineering load
Less scripting and fewer manual checks, so senior engineers don’t have to carry the whole project.
Clear stakeholder visibility
Mapping history plus Confluence run reports make reviews and sign-off easier.
More predictable cutovers
Clear checkpoints make planning, governance, and timelines easier to manage.
More time for strategic ITSM work
Spend less time on migration plumbing and more time on service design, operating model, and adoption.
Lower costs & greater ROI
Speed and predictability mean migration timelines and budgets are more secure, and organizations experience value from JSM faster.
Faster start
Fewer security and hosting steps because our Forge-built app runs inside Atlassian infrastructure.
Lower engineering load
Less scripting and fewer manual checks, so senior engineers don’t have to carry the whole project.
Clear stakeholder visibility
Mapping history plus Confluence run reports make reviews and sign-off easier.
More predictable cutovers
Clear checkpoints make planning, governance, and timelines easier to manage.
More time for strategic ITSM work
Spend less time on migration plumbing and more time on service design, operating model, and adoption.
Lower costs & greater ROI
Speed and predictability mean migration timelines and budgets are more secure, and organizations experience value from JSM faster.
What's included
Isos combines Atlassian tools, our Forge-based, AI-enabled migration assistant, and proven best practices to speed up ServiceNow to Jira Service Management migrations and help clients achieve better ITSM transformation outcomes.
Atlassian Tools
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Service Collection: Jira Service Management, Customer Service Management, Assets, Rovo
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Teamwork Collection: Jira, Confluence, Rovo, Loom
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Forge: Runs on Atlassian infrastructure
Isos IP & Services
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Migration assessment and scope
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Source discovery and data profiling
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Mapping workshops and validation checkpoints
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SNOW to JSM Migration Assistant with AI-enabled data transformation
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Test, pilot, and production migration runs
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Exception handling, reconciliation, and cutover support
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Change management and adoption support
Migrated Workflows
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Tickets and requests from SNOW to JSM
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Knowledge articles from SNOW to Confluence
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Asset and custom tables from SNOW to Assets
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Run reporting in Confluence with logs, metrics, audit artifacts
Speak with an expert
Ready to move off of ServiceNow? We’re here to help! If you have a tight timeline to get off of ServiceNow, or simply want to accelerate your ITSM transformation and outcomes, let’s chat. Our experts can help you evaluate the right technology and migration strategy for your organization.
