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    Resolve service desk tickets as much as 65% faster while improving the agent and end user experience with a custom JIRA Service Desk Solution.

    More than ever, great service is the name of the game. Whether you’re managing support for internal or external customers—for one hundred or one hundred thousand users—having the right tools and processes in place can be the difference between a clumsy experience and an exceptionally easy one.

    Enter JIRA Service Desk (JSD) and the Atlassian Platinum Solution Partners at Isos Technology. Together, we help transform your service desk and issue tracking processes into the poster children for delivering a stellar support experience to every user, every time. That means solving more problems faster with a collaborative tool that’s skillfully implemented to support the unique needs of your user base and support environment.

    Seamless Integration with Service-Specific Features

    JIRA Service Desk is built on Atlassian’s JIRA workflow engine and offers a collaborative, agile platform and knowledge base. Isos Technology can help you optimize your user experience and the efficiency, scalability and flexibility that JSD offers. We will help you deliver powerful features from JIRA Service Desk including:

    • Out of the box tools for fast and easy issue resolution
    • A simple, intuitive interface for the support team
    • A clean, user-friendly customer portal experience for end usersSeamless Integration with Service-Specific Features
    • A fully customized, well-branded user experience
    • The ability to keep your team accountable every step of the way
    • The ability to easily spin up a service desk in minutes
    • Out of the box SLAs, customizable SLAs and advanced SLA metrics • Real-time team performance tracking and reporting
    • Self-service knowledge base for on-demand issue resolution
    • Seamless integration with the core JIRA issue tracking solutions
    • Seamless integration with other Atlassian products

    More than ever, great service is the name of the game. Whether you’re managing support for internal or external customers—for one hundred or one hundred thousand users—having the right tools and processes in place can be the difference between a clumsy experience and an exceptionally easy one.

    Enter JIRA Service Desk (JSD) and the Atlassian Platinum Solution Partners at Isos Technology. Together, we help transform your service desk and issue tracking processes into the poster children for delivering a stellar support experience to every user, every time. That means solving more problems faster with a collaborative tool that’s skillfully implemented to support the unique needs of your user base and support environment.

    Best Practices Implementation Services Help Ensure Project Success

    Replacing legacy service desk systems can be daunting. Support doesn’t just shut down while the migration is in process…business must go on. Migrating inefficient processes and out-of-date workflows can also stifle project timelines and bring bad habits into the new world of JIRA Service Desk.

    That’s why getting help from our Atlassian Platinum Solution Partners to plan and manage your migration and new tool implementation not only ensures project success, it also means you can rest assured your team is leveraging JSD best practices every step of the way. You can further simplify your project by purchasing JSD licenses from Isos. This ensures valuable, one-stop shopping for your service desk solution from concept to delivery.

    Atlassian

    See why leading brands such as Twitter, Vistaprint, HubSpot, Virgin Media, Orbitz and thousands more rely on the Atlassian stack. It’s an absolute game-changer.

    JIRA Service Desk Specifications

    Implementation Options
    Cloud-Based or On-Premise (Data Center or Server) Model

    Intended Users
    Large Enterprises, Mid Market, Non Profits, Small Business

    Supported Countries
    Australia, Brazil, Canada, China, Europe, Germany, Japan, Latin America, United Kingdom, United States

    Supported Languages
    Chinese (Simplified), English, French, German, Italian, Japanese, Russian, Spanish

    Additional Support Options
    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

    Managed Services
    Full system support from a dedicated delivery team

    Technology, Process & Application Expertise

    • Atlassian Stack & Best Practices
    • Agile Methodology & Best Practices
    • Enterprise System Integrations
    • User Experience / User Interface Design • Usability Testing
    • Test Automation

    Key JIRA Service Desk Features

    • Core and advanced SLAs
    • Customizable queues
    • Customer focused/intuitive interface • Knowledge Base
    • Self-service customer portal
    • Powerful search capabilities
    • Real-time reports
    • Automated triage
    • Powered by JIRA core
    • Customizable interface branding
    • Thousands of available add-ons
    • Cloud or server hosted
    • Custom fields
    • Powerful search and filtering

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