Add-On Spotlight of the Month: PagerDuty for Jira
We thought we’d kick off 2018 by featuring one of our absolute favorite add-ons for the Atlassian toolset, PagerDuty for Jira. We’re pretty stoked about this cool app, and we know you will be, too. You might already be familiar with PagerDuty, a leading digital operations management platform for businesses. PagerDuty for Jira enables bidirectional integration between both products. You can create Jira issues from PagerDuty with the click of a button, and conversely, you can initiate and view PagerDuty incidents directly within Jira.
PagerDuty for Jira is available for both Cloud and Server. And guess what? There’s also PagerDuty for HipChat! Trust us when we say that these add-ons are an absolute must for service desk teams who want to improve visibility into incidents and overall team collaboration. For more information, visit PagerDuty’s page on the Atlassian Marketplace.
5 Bitbucket Features That You May Have Missed
Isos has been using Bitbucket since v1.1 when it was still called “Stash.” Bitbucket always felt feature complete and enterprise ready, and the Bitbucket interface has always been very stable. Unfortunately, it also tends to mask incredible new features. Here is a list of five useful recent additions:
While originally provided by a third party add-on, this feature is now native. There are many instances where cloning an entire repository to make a few minor edits is either a huge hassle or not even possible. Web-based editing eases this. Additionally, web-based editing also makes Git more accessible to less technical members of your team. It also obeys all project and repository rules and policies already in place.
Enhanced Project Based Repository Defaults
Historically, repository owners had to manually configure branch model, repository hooks and pull request settings within a project container. This led to accidental misconfigurations of repositories, causing process violations. As of v5.2 of Bitbucket, you can now set defaults at the project level.
Rebase Merge Strategies
While our clients love the server-side merging ability of Bitbucket Server, one of the biggest complaints we’ve heard is the lack of rebasing configuration on the server side. You can now optionally configure Bitbucket via a properties file to allow rebase merges.
Code search has been around for over a year, yet most of our longtime Bitbucket clients don’t realize this feature is available. Recently, Atlassian added better filtering options to make code search even more useful.
Personal Access Keys
In the past, Bitbucket admins were the only team members who could create access keys to allow external processes to utilize your Bitbucket repositories. The workaround was a user sharing their credentials with outside applications, violating a core rule of corporate security. It is now possible to create personal ad-hoc access keys, making this no longer an issue.
Jira Issues from Pull Requests
The Dev workflows the Isos team advocates involve coordinating a pull request as part of the workflow in an existing Jira issue. However, many of our clients require workflows where a pull request event triggers the creation of a Jira issue. As of Bitbucket v5.3, you can now easily create a Jira issue from within the pull request process.
New Year…New Beginning!
In December, Isos held our Second Annual “Rejubilation Day.” This festivity involves all of our employees blocking off their calendars to clean and organize whatever needs it, whether it’s an office workspace, files on a computer, the company wiki, or the supply closet. It’s a great way of kicking off the New Year and getting our ducks in a row for the work year ahead.
Here’s a quick video of Rejubilation Day in action…
If you and your team are interested in “rejubilating” your Atlassian toolset, Isos can help! You too can make a fresh start in 2018 with our customized Atlassian training, consulting, assistance with license purchases, and more! Just call or email me and we’ll get you started down the path to Atlassian perfection!
VP of Business Development
Schedule a VIP Lunch & Onsite Atlassian Workshop with Isos Technology’s Experts!
Are you looking for information about how the Atlassian tools can help your teams get more done? If so, we’d like to invite you to participate in our VIP Lunch & Onsite Atlassian Workshop.
We’re offering Three VIP Lunches with a deep-dive into any of the Atlassian products at your place of business. All you have to do is set up the conference room and we’ll bring our expertise and food to your team. You and your co-workers will have a great opportunity to ask questions about the Atlassian tools and how they support Agile methodologies and best practices. We’ll customize our walkthrough to discuss the areas your team wants to focus on, whether it be Jira Service Desk, Portfolio for Jira, or Agile best practices. All this information packed into one session, with the added bonus of a delicious lunch!
The first three individuals to send an email to our sales team during the month of January will win our VIP Lunch! Don’t miss out on this great opportunity!
Join Isos Technology at the Northern VA AUG!
If you’re an Atlassian user in the Washington, DC area, you won’t want to miss this upcoming AUG:
Our east coast team of experts will be on hand to answer any and all of your burning Atlassian questions. Hope to see you there!
What You Should be Reading…
If one of your New Year’s Resolutions is to increase your daily productivity, then definitely check out this helpful blog from Zapier. In this article, Time Tracking Experiment: What I Learned After Analyzing Every Minute of My Life for 30 Days, the author makes some great suggestions on how to evaluate and learn from your daily activities by tracking them with a variety of software tools and apps.
Learn Everything You Need to Know About Jira Service Desk
Interested in learning more about Jira Service Desk and how it can transform the ITSM processes at your organization? Don’t miss our informative webinar, “Launch Your First Service Desk!” In this webinar, we provide insight into how Jira Service Desk can help you:
- Use a best practices approach when standing up your first service desk
- Configure permissions and settings within Jira Service Desk
- Create a service catalog and develop a workplace support portal in “customer speak”
- Customize and brand your portal within Jira Service Desk and with JSD add-ons
- Create a knowledge base for ticket deflection by linking to a Confluence space
- Define SLA’s and view SLA metrics
- Establish automated and custom rules
- Compare costs with ServiceNow
Quote of the Month
“You don’t have to see the whole staircase, just take the first step.”
-Martin Luther King
Jira Service Desk Brings Support Agents and DevOps Together
Enhanced Collaboration and Productivity for Agile Teams Read More…