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AUG – Game Day ITSM & Incident Management Workshop – Santa Clara

February 21 @ 6:00 pm - 9:00 pm

The Event:

Admission to this event is free and includes a delicious dinner menu, drinks and games! We’ll also be offering cool swag and sweet door prizes. Feel free to bring a laptop, and YES, bring co-workers who would be interested in this workshop.

The Audience:

If you’re an IT pro, or aspire to learn more about IT operations, this one is definitely for you! Designers, technical writers, project managers – everyone – can also learn how to participate in providing a better customer experience through a service desk simulation. There’s something for everyone packed in this event.

From application monitoring to alerts, to issue tracking and team collaboration, the most effective IT teams leverage automation and integration for record-breaking mean time to resolution of incidents. In this special, hands-on workshop, attendees will interact as teams in a simulated service desk environment and respond to incident scenarios with a streamlined ITSM toolchain including Atlassian’s Jira Service Desk, HipChat, StatusPage and others.

Through friendly competition and collaborative retrospectives, attendees will learn how to push alerts to the right resources, through the right platforms, for highly responsive swarming and troubleshooting.

Be sure to enter the prize drawing at the door!


6:00 pm Registration & Expo Room Open
6:20 pm The State of Incident Management
6:30 pm Help Desk Scenario One – Retrospective & Prizes
7:00 pm Help Desk Scenario Two – Retrospective & Prizes
7:45 pm Q/A & Sponsor Panel
8:00 pm Games and Networking Activities
10:00 pm Last Call


Santa Clara Marriott
2700 Mission College Blvd
Santa Clara, CA 95054 United States
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