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AUG San Diego – Jira Service Desk
December 11, 2017 @ 5:30 pm - 8:00 pm
Please join us for our last San Diego Atlassian User Group meeting in 2017! We will have Thad West from Isos Technology talking about implementing JIRA Service Desk. We will also have an open group discussion on the topics you want to talk about, so bring lots of questions and ideas! Food & Drink will be provided courtesy of Atlassian and Isos Technology.
JIRA Service Desk Presentation:
Get ready to learn how to stand-up a JIRA Service Desk (JSD) in 45 minutes. During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including:
- Configuring the client portal
- Establishing a knowledge base
- Setting up SLAs
- Working with queues
- And even setting up automation
You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.