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Atlassian User Group — Northern Virginia

August 17 @ 5:00 pm - 8:00 pm

Get ready to learn how to stand-up a Jira Service Desk (JSD) in less than an hour! During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including:

  • Configuring the client portal
  • Establishing a knowledge base
  • Setting up SLAs
  • Working with queues
  • And even setting up automation

You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.
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August 17
5:00 pm - 8:00 pm