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Every Jira Software project is accompanied by a workflow. If it’s a new project, then you have the generic out of the box workflow. For seasoned projects, you may have realized that the current workflow isn’t very effective. It’s important for team members to have a high level view of how and when they’d like […]

Let’s chat Atlassian Certifications! Do you manage and configure your organization’s projects in Jira? Are you eager to become certified and show your expertise? Atlassian recently introduced a new contender into the Atlassian Certification realm, ACP-600 Project Administration in Jira Server. They have also provided a very detailed on-demand online course in the learning paths […]

As an Atlassian Support Lead, I often speak to clients about implementing best practices for their Jira instance. Some are new to Atlassian products, others are experiencing a large company growth, and many are simply trying to work more efficiently. Many organizations want to take full advantage of Jira’s capabilities and easily become overwhelmed. At […]

So you’re using Trello at work, at home and to track your new DIY crafts. The family and co-workers are all on board and everything is organized, color coded and has a due date. But still there’s something missing… something you wish existed. Well just like our phones, Trello provides us with the basics. … […]

We all hate price increases, but we all love sandwiches. Let’s deliver the former via the later. “All of humankind has one thing on common. The sandwich. I believe that all anyone really wants in this life is to sit in peace and eat a sandwich.” – Liz Lemon, 30 Rock The ole Sandwich Technique… […]

Generally speaking, Jira has a powerful and flexible search engine that enables locating exactly the issues that we want to see.  However, issue searches don’t always return the expected results. ISSUES CREATED APRIL – JUNE Let’s say we want to see all issues created in Jira during the months of April, May, and June. So, […]

I first met the Isos gang at Atlassian’s 2017 Summit in San Francisco, where I was hired as support for their busy booth. I remember when my agent sent over the details prior to Summit (my stomach felt funny). While I had some experience in the tech world, more so camera related (LightRoom and Photoshop […]

With Jira Data Center and auto scaling becoming the most reliable way to run Jira in large organizations, node status and cluster monitoring has become an integral DevOps engineering duty. If you have been running Jira Data Center for any amount of time, you’ve likely seen your system info page display something similar to this: […]

I may be a Consultant, but behind my nicely ironed company polo and sweet Kate Spade laptop bag I’m a serious jira-configuration-ninja-atlassian-fan-nerd. On the daily, I roll up my proverbial sleeves and immerse into the troughs of add-on documentation and administration screens, wading through test environments hodgepodged with remnants of POCs of times passed. I’ve […]

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For many years Jira had users and groups. You associated users and groups with specific permissions to make sure the right people could do the right things. This worked okay at first, but it turned out to be hard to maintain. Here’s why this wasn’t ideal. Let’s say we have two Jira users, jeff.tweedy and […]