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I may be a Consultant, but behind my nicely ironed company polo and sweet Kate Spade laptop bag I’m a serious jira-configuration-ninja-atlassian-fan-nerd. On the daily, I roll up my proverbial sleeves and immerse into the troughs of add-on documentation and administration screens, wading through test environments hodgepodged with remnants of POCs of times passed. I’ve […]

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For many years Jira had users and groups. You associated users and groups with specific permissions to make sure the right people could do the right things. This worked okay at first, but it turned out to be hard to maintain. Here’s why this wasn’t ideal. Let’s say we have two Jira users, jeff.tweedy and […]

There are many ways to plan, and there are lots of tools to help you plan. Planning with project data in Jira is always an interesting area as Jira, without any add-ons, focuses on enabling a small team’s ability to plan. Out of the box, Jira is not very good at dealing with cross-team and […]

It’s easy to use Agile Epics for the wrong purposes. Knowing what Epics should be used for will help you avoid pitfalls when using Epics.

I’m frequently asked the question: If a team wants to maintain stories that are deemed unnecessary, what is the best way to show these in Jira versus having a status of “cancelled”. Recommendation My view is to move issues to a Done status (any status with a Status Category of “Done”) and update the resolution […]

I frequently get asked: What’s the difference between resolved and complete? Why do I have more than one version of “Done”? On my workflows (when I’m running a team) I usually remove the Resolved status. I prefer to make sure the resolution field options are appropriate and use workflow transitions that go to a single […]

…we bring home with us. Wait! What? That’s not right! Okay, maybe not everything. I’m just talking about what happened during the day at HDI 2018… after hours are off limits. Speaking of HDI, did you get a chance to stop by the Atlassian booth and talk to Thad West, Danny Riley and JoJo Salazar […]

The 2018 GDC (Game Developers Conference) was held in San Francisco the week of March 19th. When most people think of gaming, the first things that come to mind are the hottest new games like Fortnite, big-name game development companies such as Blizzard Entertainment, streaming services like Twitch and gaming hardware manufactures like Razer. What […]

Game development is a perfect example of the DevOps model for software lifecycles. When done properly, game development is in a perpetual cycle of building, releasing, supporting and updating. All parts of the development, operations and QA groups must be involved for a game to remain successful. In general, game developers are a creative group, […]

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing service desk software, there is a very good chance you will compare Jira Service Desk […]