Posts

Every Jira Software project is accompanied by a workflow. If it’s a new project, then you have the generic out of the box workflow. For seasoned projects, you may have realized that the current workflow isn’t very effective. It’s important for team members to have a high level view of how and when they’d like […]

Hello World Wide Web! It’s your favorite but sporadic blogger, here again with some tips and tricks for having the best experience with yours truly and the Atlassian products! As someone who eats, sleeps and breathes Atlassian, I get asked all kinds questions. Some of them are easy to answer, some are challenging… and others […]

I frequently get asked: What’s the difference between resolved and complete? Why do I have more than one version of “Done”? On my workflows (when I’m running a team) I usually remove the Resolved status. I prefer to make sure the resolution field options are appropriate and use workflow transitions that go to a single […]

…we bring home with us. Wait! What? That’s not right! Okay, maybe not everything. I’m just talking about what happened during the day at HDI 2018… after hours are off limits. Speaking of HDI, did you get a chance to stop by the Atlassian booth and talk to Thad West, Danny Riley and JoJo Salazar […]

Everyone is familiar with the saying, “why reinvent the wheel?” We use this whenever someone is putting a great deal of effort into solving a problem that already has an optimal solution. We know it is wrong to waste effort this way. So why are so many IT teams okay with reinventing the wheel when […]

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing service desk software, there is a very good chance you will compare Jira Service Desk […]

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls and working on tickets. I am referring to employees and contractors who run into issues […]

Does your company employee consultants? Does your company use Jira? How about Confluence? A continually expanding group of organizations have one or both of these tools in place already or are in the process of adding them. Ok, what do you use for your ITSM solution? Is it off-the-shelf, or is it cobbled together from […]

As a developer, let me start off by saying that I hate meetings. Oh, don’t get me wrong. I understand why they are a necessary evil… but that doesn’t mean I have to like them. I’m always watching the tipping scales of productive time lost versus time spent in meetings. A particularly irksome brand of […]

Atlassian Experts Platinum

Last year the HDI conference was held in Las Vegas… but this year we Phoenicians weren’t so lucky as to have a 45-minute flight. So we printed our Southwest A-list boarding passes and headed for Orlando. BTW, we love Southwest and Southwest really seems to love us, you can see for yourself (Shameless Plug for drink tickets)! But […]