2017
01
November

Jira Service Desk brings support agents and DevOps together

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing

Tagged with: , , , , , — Posted in Atlassian
2017
21
June

Your service desk should also be an introvert

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls

Tagged with: , , , — Posted in Atlassian
2016
05
April

Jira Service Desk + ITSM = <3

 Jira Service Desk – ITSM Your Way  Did you know that Jira Service Desk has built-in workflows now that address some ITSM concepts? A quick tip: YOUR vision/version of ITSM is probably different than everyone else, so please don’t feel like you

Tagged with: , , , , , , , , — Posted in Atlassian
2015
11
November

My Atlassian Summit 2015 Recap

Great times with great people, here’s a recap of some of the best moments for me from Atlassian Summit 2015. Ecosystem Day: It was great to get to participate in this for the first time. The morning was a bit of

Tagged with: , , , , , , , , — Posted in Atlassian