2017
01
November

Jira Service Desk brings support agents and DevOps together

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing

Tagged with: , , , , , — Posted in Atlassian
2016
22
February

Using HipChat for UX Part 1: Participatory Collaboration

HipChat makes me happy. There are many aspects to HipChat that make it essential to any process. Once you’ve used it, it’s hard to adopt another avenue of communication. I’ve had the pleasure of being a user since it was

Tagged with: , , , — Posted in Atlassian
2015
11
November

My Atlassian Summit 2015 Recap

Great times with great people, here’s a recap of some of the best moments for me from Atlassian Summit 2015. Ecosystem Day: It was great to get to participate in this for the first time. The morning was a bit of

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2015
13
January

Spring and HipChat Sitting in a Tree – Part 6

Atlassian HipChat

In the previous five gripping posts, we meandered our way through writing a pointless plugin for Atlasssian’s HipChat. In this potentially final post of the series, we’ll tie together a few loose ends and turn this experimental toy into something

Tagged with: , , , — Posted in Software Development
2014
09
December

Spring and HipChat Sitting in a Tree – Part 5

Atlassian HipChat

Tens of thousands of loyal readers who have followed this series and tried each and every post have commented on a few very large holes in the Spring Integration code used to illustrate a possible architecture for HipChat plugins. I’ll

Tagged with: , , — Posted in Software Development