2018
16
April

Jira’s Pre-configured Workflows vs. the Definition of Done

I frequently get asked: What’s the difference between resolved and complete? Why do I have more than one version of “Done”? On my workflows (when I’m running a team) I usually remove the Resolved status. I prefer to make sure

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2018
21
March

Removing DevOps friction from game development

Game development is a perfect example of the DevOps model for software lifecycles. When done properly, game development is in a perpetual cycle of building, releasing, supporting and updating. All parts of the development, operations and QA groups must be

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2017
01
November

Jira Service Desk brings support agents and DevOps together

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing

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2017
26
June

Communication is the name, and Productivity is the Game!

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I previously wrote about the three important points everyone should understand before starting a migration: Discovery Dual effort Communication Communication is so important in every single phase of any project, but for migration projects, communication is mission critical and directly

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2017
21
June

Your service desk should also be an introvert

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls

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