For those not familiar with the HDI Conference, HDI is the premier IT service and technical support conference in the ITSM industry. This year’s conference was hosted by Mandalay Bay Resort in Las Vegas. The Isos Team was asked to co-host a conference booth with Atlassian in support of Jira Service Desk. After three days […]

Understanding Rewritten History (continuation of Rewriting History) So the boss comes in screaming, a customer complains, or users are squealing and something has to be fixed. After investigating the issue, nothing is making sense. How did this bug get introduced? Who wrote the code that broke it? How does one go about fixing it? This […]

To all of our loyal Isos Blog followers out there, Ahoy!  I would like to extend my hand, and introduce myself as the newest member of Isos Technology. I am Lia Wood, Assistant Business Development Specialist Extraordinaire, and it is with great pleasure I join this company, these intellectual people, and this top-notch blogging group. […]

I often tell people, as I’ve learned, that the first rule in design is to “never design without a concept” and the second rule is to “never design for the sake of design.” These two rules are very important and go hand-in-hand. What this means is that you can’t just go right away and dive […]

Focus on the goal not the retribution. Wow, that’s a loaded statement! But people are people. We have a natural tendency not to be scolded. Or yelled at. Or have our competence called into question. Staying out of the crosshairs can be more important than delivering product. Sometimes the structure and culture of an organization […]

A few weeks ago I had to update a Maven dependency on a project for the latest build, which triggered the Maven Tango:  a cascade of updates was necessary to keep everything happy with all the interdependencies. After I was done I built and ran the project, and everything was great… until the next morning, […]

Today I will be wrapping up my three part discussion on why agile transformation may fail. Several factors play a role in determining the outcome of any agile transformation initiative, but in my opinion the three most important pillars of the “Agile Transformation Progression Wheel” are Vision, Culture, and Process. Vision is what sets the […]

Atlassian JIRA

How do you explain Jira to a non-technical user? After recently getting schooled by my 9 year old… Me (beaming with pride): Honey, what is that you are working on? Her (looking at me like I have 3 heads): It’s a Venn Diagram daddy, haven’t you seen these before? As happy as I was to […]

Last Week I began a discussion into why agile transformation may fail. I will be continuing the discussion today. Often, we ignore the ominous signs that are screaming for change, and we continue to deliver inferior products or services, blaming either the teams that delivered them, or the leadership for failures along the way. We […]

For any kind of transformation initiative to be successful, it is important that an organization realizes the need for change. Often times that need is self evident in our day-to-day workings. But sometimes there is only a lingering sense of “maybe something is not right”, and the surface has to be scratched a bit for […]