2017
21
June

Your service desk should also be an introvert

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls

Tagged with: , , , — Posted in Atlassian
2016
05
April

Jira Service Desk + ITSM = <3

 Jira Service Desk – ITSM Your Way  Did you know that Jira Service Desk has built-in workflows now that address some ITSM concepts? A quick tip: YOUR vision/version of ITSM is probably different than everyone else, so please don’t feel like you

Tagged with: , , , , , , , , — Posted in Atlassian
2016
22
February

Using HipChat for UX Part 1: Participatory Collaboration

HipChat makes me happy. There are many aspects to HipChat that make it essential to any process. Once you’ve used it, it’s hard to adopt another avenue of communication. I’ve had the pleasure of being a user since it was

Tagged with: , , , — Posted in Atlassian
2016
10
February

Code Day is great because of the focus on collaboration

At the Code Day Phoenix event in November 2015, Isos Technology helped Co+Hoots Foundation* provide scholarships to girls interested in attending Code Day Phoenix. That’s a big deal for me, as I was inspired to pursue a career in technology

Tagged with: , , — Posted in Culture
2015
11
November

My Atlassian Summit 2015 Recap

Great times with great people, here’s a recap of some of the best moments for me from Atlassian Summit 2015. Ecosystem Day: It was great to get to participate in this for the first time. The morning was a bit of

Tagged with: , , , , , , , , — Posted in Atlassian