“Mom, when are you going to get fired?” I’m not the only working mom out there who gets to hear whining complaints from their kids that they work too much. My daughter, however, has skipped the whining and now just gets direct to the point, eager to see a pink slip of some sort. Um, […]

Last Fall I got roped into working on a SAFe whitepaper and webinar. While I had over 10 years experience with Agile, I had never really been exposed to large scale agile frameworks before. I understood some of the limitations with Agile as organizations grew, but I had never looked deeply into how to deal […]

Hello and welcome to another edition of Jira Gore. My name is Lianna Kong and on today’s post, we’re going to talk about field names. Usually unassuming pieces of Jira, they’re easy to build and easy to name. They’re just so flexible! You can name them whatever you want! And then I get requests like […]

After using Jira for awhile, I started to look at aspects of my personal life through an Atlassian lens. It started with maintenance and projects around the house. Any homeowner can tell you that there is always something else to do: replacing outlets, painting, taking down the holiday decorations… (I know it’s May, don’t judge […]

When considering whether to manipulate the Confluence database directly without using the API or the GUI, you should be aware of the following risk and how it can be mitigated. tl;dr When moving data by directly manipulating the Confluence database, the length of URLs for Dev/Staging (lower) environments must be as short or shorter than URLs […]

Are your searches producing pages and pages of results in Confluence?  Do you have difficulty finding what you are looking for in Confluence?  Try using Confluence’s advanced search query to narrow down your search results (from  Some (but not all) of the features are listed below.  Search for an exact match by using double quotes around […]

When I talk to people about Atlassian, they frequently start asking me questions about Jira. I certainly enjoy this and love talking about Jira at length, but I always secretly hope they will ask me about Confluence. My favorite of the two foundational Atlassian products has always been Confluence. When I first started using Atlassian […]

It’s finally here! Spring has sprung. I think this time of year is like no other. There is a palpable feel in the air to do something. Go somewhere! Plant something! Start a project! You might even whistle as you walk into work in the morning… assuming you had your coffee first, of course- let’s […]

Hello there. I’m Lianna Kong and I’ve been a Jira administrator for a very long time. Over ten years, I’ve worked in the Atlassian environment with multiple companies. Today, I’ll introduce you to Jira Gore where we’ll go over some of the most interesting, but surprisingly not unique, requests that I have come across. With […]

  Jira Service Desk allows project administrators to customize the customer portal to include branding, adding custom icons and inputting descriptions for request types. These descriptions are typically a sentence that describes what the request is for. Many don’t know that JSD supports markdown and descriptions can be enhanced. Below I share a few of […]