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If you’re a member of a marketing team within the Atlassian ecosystem, you know full well that there is one word that can strike both joy and terror in your heart…Summit. Summit is Atlassian’s annual conference & expo that brings over 4,000 Atlassian partners, customers and enthusiasts to the same place all at once. It […]

Whenever anything exciting happens in my life, I tend to find a song lyric, or movie reference, or even fancier… a POEM! So, without further ado, the one I chose for you today is a famous poem by Lewis Carroll, The Walrus and the Carpenter that says, “…The time has come the Walrus said, to […]

 Jira Service Desk – ITSM Your Way  Did you know that Jira Service Desk has built-in workflows now that address some ITSM concepts? A quick tip: YOUR vision/version of ITSM is probably different than everyone else, so please don’t feel like you HAVE to change your process in order to adapt to what comes in the box. […]

At the Code Day Phoenix event in November 2015, Isos Technology helped Co+Hoots Foundation* provide scholarships to girls interested in attending Code Day Phoenix. That’s a big deal for me, as I was inspired to pursue a career in technology because of a computer scientist I met as an intern. She taught me that the […]

Great times with great people, here’s a recap of some of the best moments for me from Atlassian Summit 2015. Ecosystem Day: It was great to get to participate in this for the first time. The morning was a bit of a whirlwind as we got to preview quite a bit of the Atlassian content that […]

Hi Folks! Summit is here! Please drop by booth C4 (yes, like BOOM!) and say hello! It’s unfortunate, but I will most likely spend the majority of my time in the booth. I would love to absorb more of the sessions, but I can’t forget that I GET to meet so many awesome Atlassian users, […]

What if you need to access a “private” API with Atlassian Connect?  The frustrating reality is that although API’s exist for Agile/Greenhopper, you can’t use them within your Connect add-ons.  So, if you need a list of Sprints,  you’re likely left scratching your head. Maybe there’s a better way than what I came up with, […]

ipso lorem or whatever Need Agile LC diagram Confluence Requirements Gathering Jira Issues- we all have them SDLC – Tools – Stash Jira – monitoring, release Jira Service Desk! Confluence KB (tie to requirements?)

Been wondering what went into Isos Technology’s Atlassian Summit 2014 appearance? Read on to find out.

At Alassian Summit this year, I attended a talk by Lucas Dussurget from Valiantys on implementing SLA’s with JSD.  Due to the short length of time allowed for the sessions this year, Lucas couldn’t possibly have the time to go into detail of how his excellent use case was implemented. It’s a relatively complex SLA using the latest Jira Service Desk and the […]