Hello there. I’m Lianna Kong and I’ve been a Jira administrator for a very long time. Over ten years, I’ve worked in the Atlassian environment with multiple companies. Today, I’ll introduce you to Jira Gore where we’ll go over some of the most interesting, but surprisingly not unique, requests that I have come across. With […]

  Jira Service Desk allows project administrators to customize the customer portal to include branding, adding custom icons and inputting descriptions for request types. These descriptions are typically a sentence that describes what the request is for. Many don’t know that JSD supports markdown and descriptions can be enhanced. Below I share a few of […]

Thinking of how difficult it is to maintain custom fields in Jira? Imagine you had a form with 40 new custom fields! Well, have a look at what ProForma has to offer, such as being available for Jira Software, Core & Service Desk. Creating Forms ProForma provides a couple of pre-made templates you can use to […]

Today we will focus on a woman who was a first on many fronts. No obstacle seemed tough enough for her to overcome. Edith Clarke was the first female electrical engineer.  “I had always wanted to be an engineer, but felt that women were not supposed to be doing things like studying engineering” she said. Her plight […]

Welcome back to another blog where I will share some code to help optimize your time as a Jira Admin. My aim is to save you the hassle of having to manually search the Jira UI in order to find the data you need by using automation to quickly find this information, instead. For whatever […]

In October of 2018, the Department of Defense did a few things unprecedented in the Agile development space.  The Defense Innovation Board released a document for open publication and review providing guidance to Department of Defense programs struggling with Agile development. This document, The DIB Guide: Detecting Agile BS, is remarkable in a couple of […]

None of us is as smart as all of us. ~ Ken Blanchard We all hear so much about Teamwork. Yes, it’s so special it gets a capital “T”. Quotes about it are framed and hung in offices to remind us of its importance. We get memes and inspirational emails about it. Teamwork lives and breathes […]

My professional desktop computing journey… Over the past 25 years of my professional IT life, I have bebopped between a Linux, Mac OS X (MacOS) and Windows desktops.  However, in the past 10 years I would have to say 85+ percent of my desktop usage has been MacOS. This is mainly because of MacOS’s standardized *nix […]

Many times a person or a team will request something that works just for them. It’s a process, a field, or a status that’s specific to their team’s workflow. In these cases it’s important to get more information about what their goals are. Often, there’s a question about how they’re currently working and what data […]

I’m not sure what planet you live on if you have not heard of Marie Kondo and her “Tidying Up” Netflix series or her book “The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing”. It is the method of organizing your home all at once, and it will last forever because […]