Workflows are fundamental to every Jira project, so it’s important to set them up correctly. Jira provides tremendous flexibility in how you can configure a workflow. However, this also means there are a lot of details that can mismanaged. One of the most common mistakes administrators make is forgetting to properly set and clear the […]

Here are some quick tips on setting up a customer friendly knowledge base that is both informative and restricted from the public. Log in to Jira and Confluence. Ensure you have the proper permissions to make changes to the Jira project and to create a space in Confluence. Go to the service desk project, click on Project […]

When you work in the corporate world, you know that there are some things that are as predictable as the coming of the tides. It doesn’t matter whether you work for a small company or a multi-nation corporation. One of the biggest of these is annual employee benefits changes. Every year when employee benefits renew, […]

In the information age, if you acquire information faster than your competition, chances are you will be more successful. Ask your financial advisor or the coach of your favorite sports team. And the same rule applies internally within an organization. How communication flows through your organization can either hinder or improve innovation and productivity. So, […]

At Isos we encounter many situations where either clients or we would like to trigger a custom action or script when a custom field changes. With no out-of-the-box Jira solution, we have have come up with some solid ways to accomplish. I would like to share with you one of our methods using a generic […]

Visibility of all issues within a Jira project can be limited to specific users and groups by assigning them to Project Roles and granting the Browse Projects permission to those roles. In order to restrict the visibility of specific issues within a project, the project must use an Issue Security Scheme. These schemes consist of […]

Spring cleaning is all about “out with the old, in with the new”. Hopefully your Jira Administrators are taking a look at your Jira instance and evaluating custom fields, workflows and schemes, both those in use and those not in use. We typically recommend larger enterprises try to reuse custom fields as much as possible. […]

Jira Service Desk allows for service desk agents to transition issues and manipulate whether the customer can view the status on issues. One missing piece agents face is the ability to provide the customer with feedback via comments without transitioning the issue to “Waiting for Customer.” Natively, when agents comment on a ticket, the “Transition […]

With Jira there are tons of ways to extract reporting data you need. From the project reports, to the built in dashboard functionality and all the way to addons like EasyBI, there are many paths to getting metrics you need for your and your team. However, there’s always room for more ways to skin that […]

As many of you know by now, the power that Apps bring to us who are always looking to automate and make better use of Jira is, well, powerful! In this blog I’d like to show you some really cool ways you can do auto-assigning of Jira issues using the Automation for Jira App. I […]