What you should be using your Jira Epics for

It’s easy to use Agile Epics for the wrong purposes. Knowing what Epics should be used for will help you avoid pitfalls when using Epics.

What is the best way to mark issues as cancelled?

I’m frequently asked the question: If a team wants to maintain stories that are deemed unnecessary, what is the best way to show these in Jira versus having a status of “cancelled”. Recommendation My view is to move issues to a Done status (any status with a Status Category of “Done”) and update the resolution […]

Jira’s Pre-configured Workflows vs. the Definition of Done

I frequently get asked: What’s the difference between resolved and complete? Why do I have more than one version of “Done”? On my workflows (when I’m running a team) I usually remove the Resolved status. I prefer to make sure the resolution field options are appropriate and use workflow transitions that go to a single […]

What happens in Vegas…

…we bring home with us. Wait! What? That’s not right! Okay, maybe not everything. I’m just talking about what happened during the day at HDI 2018… after hours are off limits. Speaking of HDI, did you get a chance to stop by the Atlassian booth and talk to Thad West, Danny Riley and JoJo Salazar […]

Atlassian at GDC?

The 2018 GDC (Game Developers Conference) was held in San Francisco the week of March 19th. When most people think of gaming, the first things that come to mind are the hottest new games like Fortnite, big-name game development companies such as Blizzard Entertainment, streaming services like Twitch and gaming hardware manufactures like Razer. What […]

5 reasons why your Confluence users need mobile

This is a guest post from Martin Seibert at Seibert Media. Atlassian has released version 6.8 of Confluence Server which includes a free mobile app. As a Linchpin Partner we also offer the more tried-and-tested mobile solution with additional useful features – Linchpin Mobile. Time to see why your employees need mobile access! 1. Knowledge […]

Jira Service Desk brings support agents and DevOps together

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing service desk software, there is a very good chance you will compare Jira Service Desk […]

Workflow Automation for the Win

Workflow automation for the win! – Thad West, CEO Isos Technology For modern businesses to be effective, they must have a devotion to software. They need access to resources able to build, configure, run and expand software. In such an environment, mature organizations have realized adopting a DevOps culture where development and operations collaborate is […]

Communication is the name, and Productivity is the Game!

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I previously wrote about the three important points everyone should understand before starting a migration: Discovery Dual effort Communication Communication is so important in every single phase of any project, but for migration projects, communication is mission critical and directly correlates to the happiness of both the Consultant and the Client. And, communication comes in […]

Your service desk should also be an introvert

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls and working on tickets. I am referring to employees and contractors who run into issues […]