When I talk to people about Atlassian, they frequently start asking me questions about Jira. I certainly enjoy this and love talking about Jira at length, but I always secretly hope they will ask me about Confluence. My favorite of the two foundational Atlassian products has always been Confluence. When I first started using Atlassian […]

It’s finally here! Spring has sprung. I think this time of year is like no other. There is a palpable feel in the air to do something. Go somewhere! Plant something! Start a project! You might even whistle as you walk into work in the morning… assuming you had your coffee first, of course- let’s […]

Hello there. I’m Lianna Kong and I’ve been a Jira administrator for a very long time. Over ten years, I’ve worked in the Atlassian environment with multiple companies. Today, I’ll introduce you to Jira Gore where we’ll go over some of the most interesting, but surprisingly not unique, requests that I have come across. With […]

  Jira Service Desk allows project administrators to customize the customer portal to include branding, adding custom icons and inputting descriptions for request types. These descriptions are typically a sentence that describes what the request is for. Many don’t know that JSD supports markdown and descriptions can be enhanced. Below I share a few of […]

Thinking of how difficult it is to maintain custom fields in Jira? Imagine you had a form with 40 new custom fields! Well, have a look at what ProForma has to offer, such as being available for Jira Software, Core & Service Desk. Creating Forms ProForma provides a couple of pre-made templates you can use to […]

Welcome back to another blog where I will share some code to help optimize your time as a Jira Admin. My aim is to save you the hassle of having to manually search the Jira UI in order to find the data you need by using automation to quickly find this information, instead. For whatever […]

My professional desktop computing journey… Over the past 25 years of my professional IT life, I have bebopped between a Linux, Mac OS X (MacOS) and Windows desktops.  However, in the past 10 years I would have to say 85+ percent of my desktop usage has been MacOS. This is mainly because of MacOS’s standardized *nix […]

Many times a person or a team will request something that works just for them. It’s a process, a field, or a status that’s specific to their team’s workflow. In these cases it’s important to get more information about what their goals are. Often, there’s a question about how they’re currently working and what data […]

Use Case: I’m unable to see the development sidebar on my Jira issues. Troubleshooting Tips: Was the issue listed in Github? In order to have the pull request, branch or commit appear in the Jira issue’s development sidebar, the issue key must be added. We recommend adding a template in your Github repository that includes “## […]

If you’ve started looking into Opsgenie, you are probably already aware of the powerful alerting, escalation management and reporting that it brings you. And if you haven’t started looking yet, head over to the Opsgenie home page. I’ll wait. So if you’ve been to the Opsgenie page, you may have noticed the Integrations link at […]