About Sanjay Zalavadia:


As the VP of Client Services for Zephyr, Sanjay brings over 15 years of leadership experience in IT and Technical Support Services. Throughout his career, Sanjay has successfully established and grown premier IT and Support Services teams across multiple geographies for both large and small companies. Most recently, he was Associate Vice President at Patni Computers (NYSE: PTI) responsible for the Telecoms IT Managed Services Practice where he established IT Operations teams supporting Virgin Mobile, ESPN Mobile, Disney Mobile and Carphone Warehouse. Prior to this Sanjay was responsible for Global Technical Support at Bay Networks, a leading routing and switching vendor, which was acquired by Nortel. Sanjay has also held management positions in Support Service organizations at start-up Silicon Valley Networks, a vendor of Test Management software, and SynOptics.

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Posts by Sanjay Zalavadia:


How often should DevOps teams release software updates

Agile operations paired with DevOps teams have changed the game for app development and what users expect out of their programs. Traditionally, software projects would take months or years to build and release. Because changes were expensive and time-consuming, users

Tagged with: , , , — Posted in DevOps

Cognitive biases in testing: How to notice them and avoid common pitfalls

  Testing is an art of making judgments and choices about how to evaluate certain features, what types of scripts to write and how these cases will be executed. Although agile test management can help teams accomplish all of these tasks,

Tagged with: , — Posted in Software Development

How to foster interdepartmental shared responsibility in agile teams

One of the less-hyped, but most important terminologies in modern software development is accountability. In the old days of app development, processes were divvied up and executed in vacuums. Different departments rarely communicated with one another, unless there was a

Tagged with: — Posted in Software Development

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