About Rodney West:

Website
https://profiles.google.com/100197500700622249886
Profile

Rodney West combines an anthropologist's instinctual understanding of cultural interactions and extensive experience in mobile and enterprise development in his role as a Senior Consultant for Isos Technology.

In his thirteen years as a software engineer, Rodney West has delivered mobile and enterprise applications and frameworks to a variety of Fortune 500 companies. Rodney has worked with clients in education, banking, entertainment, construction, retail and mobile hardware.

Rodney West is a firm believer in the philosophy that one must first understand the culture of a company to properly meet its specific needs. It is this dedication to first understanding the ‘why' of customer requests that has made Rodney an effective team lead in his projects, proficient at interacting with all levels within client organizations.

The combination of social engineering and technological prowess Rodney West brings to all customer engagements has made him a highly successful software engineering consultant and a core member of Isos Technology's services delivery team.

Atlassian Certified in Agile Development with Jira Software

Posts by Rodney West:

2017
01
November

Jira Service Desk brings support agents and DevOps together

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing

Tagged with: , , , , , — Posted in Atlassian
2017
20
September

Reduce Technical Debt with Diagrams

Here’s a hard truth about technical projects: non-trivial projects will accrue technical debt. It doesn’t matter how good your processes are. Over time, technical debt will grow until you are faced with the tough decision of letting the project die or actively reducing the debt.

And, as you make this decision, and diagrams will be your friend.

Tagged with: , — Posted in Software Development
2017
21
June

Your service desk should also be an introvert

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls

Tagged with: , , , — Posted in Atlassian

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