When we first started attending HDI, JSD didn’t have the widespread adoption it has now. At the time, many people we spoke with were aware of Atlassian through Jira or Confluence, but thought their products were really only geared towards software developers. They were often perplexed that Atlassian was pushing Jira as a service desk solution, not just a software development tool. Fast forward to now, and most companies considering a service desk solution have JSD high on their list of of potential candidates… more so for organizations already using Jira. A couple of the reasons JSD is so high is because of its flexibility in meeting service desk needs as well as its pricing being relatively lower than other solutions that offer similar features.
One of the great things about this growth is we heard more of the “How do I do X in JSD” than “What is JSD” questions. Though we like both of these types of questions, we really love getting into the guts of the how. We have also been getting more questions about how JSD works with other Atlassian tools or specifically how it fits into ITSM best practices. These questions get to the heart of what Isos Technology does for clients.
If you are interested in learning more about how Jira Service Desk fits into ITSM, Isos Technology is doing a webinar on May 9, 2018. If you are interested, sign up here: https://www.isostech.com/event/webinar-itsm/ …and here are some photos (though like I promised, after hours stay in Vegas):