We all hate price increases, but we all love sandwiches. Let’s deliver the former via the later.

“All of humankind has one thing on common. The sandwich. I believe that all anyone really wants in this life is to sit in peace and eat a sandwich.” – Liz Lemon, 30 Rock

The ole Sandwich Technique… where we deliver unpleasant news “sandwiched” between two positive statements. Here we go… order up!

Bottom Layer – Atlassian Product Investments

Over the last year Atlassian has delivered on some key product improvements, including the following:

  • Top-requested features and product improvements for server products, including a UI refresh across all products, Confluence Server iOS and Android apps, and delegated administration, Priorities per project and Kanplan for better backlog management in Jira.
  • Introduced the Enterprise release designation for Jira Software, Confluence, and Jira Service Desk for customers who are looking for maximum stability and an upgrade path that meets their needs.
  • Overhaul of their cloud infrastructure to improve performance, enable greater scale, and ensure that they meet security, privacy, and compliance expectations. As part of this larger investment in scale, they’ve taken a step towards making cloud products more accessible for large customers by raising the Jira and Confluence cloud limit from 2000 users to 5000 users.
  • Atlassian recently announced that they have agreed to acquire OpsGenie, a leader in incident alerting. This announcement is coupled with the launch a new product, Jira Ops. Together they form a powerful incident management solution.

Middle Layer – The Unpleasant Middle

Atlassian is increasing their licensing and pricing for Server products and Cloud products as of October 12, 2018.

Here’s what is happening and when…

Server Product Price Increases:

Effective 10/12/2018, Atlassian is increasing the price of their Server products as follows:

  • 25% increase on user tiers up to and including 500 users:
  • 15% increase on user tiers above 500 users

These increase will take place for the following Server products:

Cloud Product Price Increases:

Effective 10/12/2018, Atlassian is increasing the price of their Cloud products as follows:

  • 10% increase for the following products on user tiers 101 and above

These increase will take place for the following Cloud products:

Data Center Product Price Changes:

Effective 10/12/2018, Atlassian will eliminate the Server to Data Center upgrade credit for Jira Software at the 500 user tier.

What about Atlassian Marketplace Apps?

At this point, pricing for Marketplace vendor apps (or non-Atlassian 3rd party apps) are not changing as a direct result of Atlassian’s price changes. However, Marketplace vendors can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Top Layer – There Are Options!

For our Clients who will be impacted by these price increases, here’s what you can do to minimize the impact:

  • Consider creating a renewal quote at your current pricing prior to the effective date of 10/12/2018.
  • Our Server clients have the option to renew at their current pricing for up to 3 years.
  • Our Cloud customers have the option to renew for up to 1 year on their current pricing.

We know you’ll have questions and Isos Technology is here to provide answers and options to maximize your Atlassian investment. Please reach out to Isos Technology’s Atlassian License Management today to request a quote (licensing@isostech.com)

For more information, please visit these FAQ pages:

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