Workflow automation for the win! – Thad West, CEO Isos Technology For modern businesses to be effective, they must have a devotion to software. They need access to resources able to build, configure, run and expand software. In such an environment, mature organizations have realized adopting a DevOps culture where development and operations collaborate is […]

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I previously wrote about the three important points everyone should understand before starting a migration: Discovery Dual effort Communication Communication is so important in every single phase of any project, but for migration projects, communication is mission critical and directly correlates to the happiness of both the Consultant and the Client. And, communication comes in […]

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls and working on tickets. I am referring to employees and contractors who run into issues […]

This is a guest blog post from Charlie Levenson at Brikit. You have a piece of content, and you want to make sure it gets placed in your Memory Safe (your KB/KM system). If you’re not sure where it needs to go, here’s a simple way to determine where to place it. Memory Safes can be quite large […]

Does your company employee consultants? Does your company use Jira? How about Confluence? A continually expanding group of organizations have one or both of these tools in place already or are in the process of adding them. Ok, what do you use for your ITSM solution? Is it off-the-shelf, or is it cobbled together from […]

This is a guest post from StiltSoft company, a team of Atlassian Experts and avid fans of Jira, Confluence and Bitbucket from Belarus. StiltSoft is the Atlassian Verified vendor that develops Smart Attachments for Jira, Table Filter for Confluence, Awesome Graphs for Bitbucket, and other add-ons. This blog post will highlight the capabilities of Handy […]

Have you ever spun up an AWS Quick Start? Wait, AWS has another feature I need to know about? Trust me, if you’ve ever set up an environment more complex than a single server in AWS, you are going to love Quick Starts. A Quick Start contains all AWS components you need configured using network, […]