If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing service desk software, there is a very good chance you will compare Jira Service Desk […]

If you count yourself among the nine million people who use Lucidchart, you have probably enjoyed our easy drag-and-drop functionality and compatibility across operating systems when you’re working visually. But that’s just the tip of the iceberg. Check out these tips, selected specifically for software developers, to make sure you’re making the most of all […]

Here’s a hard truth about technical projects: non-trivial projects will accrue technical debt. It doesn’t matter how good your processes are. Over time, technical debt will grow until you are faced with the tough decision of letting the project die or actively reducing the debt.
And, as you make this decision, and diagrams will be your friend.

Isos Technology is proud to bring you the first episode of the Glass Hammer podcast. You might be asking, “what is the Glass Hammer?” It is a podcast centered around the business and cultural aspects of Agile. We will share observations, discuss common issues and provide insights on successful incorporation of Agile concepts and practices.

By definition, agile teams are cross-functional and self-sufficient—they include members capable of taking a project through every step of development, from inception to code release. With a diversity of roles—managers, developers, testers, designers, and ops engineers—working so closely together, timely and effective communication is absolutely essential if agile teams hope to complete their stories on […]

Workflow automation for the win! – Thad West, CEO Isos Technology For modern businesses to be effective, they must have a devotion to software. They need access to resources able to build, configure, run and expand software. In such an environment, mature organizations have realized adopting a DevOps culture where development and operations collaborate is […]

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I previously wrote about the three important points everyone should understand before starting a migration: Discovery Dual effort Communication Communication is so important in every single phase of any project, but for migration projects, communication is mission critical and directly correlates to the happiness of both the Consultant and the Client. And, communication comes in […]

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls and working on tickets. I am referring to employees and contractors who run into issues […]