In my blog post last Friday I talked to management about using Jira Service Desk. How did that go? They didn’t see what I saw.  I saw unity.  I saw freeing resources to do other things.  I saw less overhead, and more communication at a cheaper overhead cost.  This was especially true when Atlassian offered […]

 Jira Service Desk – ITSM Your Way  Did you know that Jira Service Desk has built-in workflows now that address some ITSM concepts? A quick tip: YOUR vision/version of ITSM is probably different than everyone else, so please don’t feel like you HAVE to change your process in order to adapt to what comes in the box. […]