Spotlight of the Month: Jira Service Desk Add-Ons We Love
It’s no secret that there are a multitude of add-ons for Jira Service Desk on the Atlassian Marketplace. How can you be sure which ones are the most valuable? Isos is here to help you make important decisions when it comes to your Atlassian toolset, so we’d like to share three of our favorites that we think are absolute must-haves for any IT Services team:
- Extension for Jira Service Desk by InTenso IT Experts – Use this handy add-on to customize your customer portal with Dynamic Forms and SLA views.
- Canned Responses for Jira by Spartez – This plug-in provides visibility scopes (personal, global and per project), template auto-completion in all comments fields, and macros for issue fields, like reporter, assignee, issue key, project key, and more.
- Actions for Jira Service Desk by InTenso IT Experts – Execute workflow actions from Customer Portal with this cool add-on that allows you to establish ITIL best practices.
Isos to Join Atlassian at HDI Conference & Expo
Isos is excited to join Atlassian at the upcoming HDI Conference & Expo in Washington, DC, next month! HDI is an annual event for technical support professionals who are looking to network and learn more about the latest trends, technologies and solutions in the tech support industry. This year, HDI will be held at the Gaylord National Resort & Convention Center from May 9-12.
Atlassian will have a booth at the HDI Expo, and we’ll be there alongside them to chat with conference attendees about how Atlassian’s products can streamline tech support processes. We’ll also be available to demo Jira Service Desk. If you’re planning on attending the event, please stop by Atlassian’s booth and say hi! Hope to see you there!
Did You Know?
…that Isos recently hosted another event in its series “From Barley to Beer: Brewing the Perfect Service Desk?” This time we were in Scottsdale, AZ, which is just up the road from our headquarters. We were excited to partner with Atlassian and delve into how Jira Service Desk can benefit any organization’s ITSM offering.
…that we’re planning a DevOps related event, in conjunction with Atlassian, in Boston in the late spring? Look for more details in upcoming issues of The Isos Insider.
…that the world’s first camera took 8 hours to snap a photo?
Where We’ll Be This Month…
Tuesday, April 11th
2540 Olentangy River Rd.
Columbus, OH 43202
Our very own Trevan Householder will present the many ways you can streamline your Confluence installation. Additionally, Kristen Roth from Atlassian and James Bruenig from Ingenium Solutions will be on hand to discuss the Atlassian Team Playbook and user stories, respectively. Oh, and there will be a taco bar! If you’re in the Columbus area, don’t miss this fun and informative event.
Thursday, April 13th
WeWork South Lake Union
500 Yale Avenue North
Seattle, WA 98109
Atlassian President Jay Simons will do a live presentation and cover Atlassian’s new online community, the Trello acquisition, and other company updates, plus he’ll host a Q&A for attendees. Isos will be there, as well, so join us for a great event. And as always, there will be plenty of food, drink and giveaways!
Thursday, April 13th
Qualcomm Building AM
9940 Barnes Canyon Road
San Diego, CA 92121
The San Diego AUG will broadcast Jay Simons’ presentation live from Seattle, and Isos will be on hand to network with fellow AUG members, discuss the latest happenings with Atlassian, and partake in some post-event grub and libations, as well! If you’re in the San Diego area and involved in the Atlassian community, this event is a must!
Missed Our Latest Blogs? Here’s the Round-up!
Isos regularly blogs on the latest topics in software development, mobile and information technology, as well as business and technology challenges…and occasionally even life, in general. If you’ve missed some of our more recent blogs, don’t worry – we’ve got you covered with highlights below, and there’s plenty more on our website.
How Often Should DevOps Teams Release Software Updates? by Sanjay Zalavadia
Zephyr Enterprise Tips by Rodney West
How to Integrate Automated Testing into DevOps by Sanjay Zalavadia
Hard Truth: Atlassian Migrations are Seldom Easy by Lia Wood
Collaborative Goal Settings by Yatin Pawar
Confluence Greatness by Kevin Allen
Delivering Team Agility with Enterprise Governance by Larry Cummings
Team Up with Isos and Hit an Atlassian Home Run
We have some hardcore baseball fans here at Isos (myself included…), so you can imagine how excited we all were for April 1st to come around. Major League Baseball is back, baby! And now, bear with me while I use a baseball metaphor…
If your organization is interested in hitting a home run with your Atlassian toolset–in other words, maximizing the products’ features and offerings–then team up with Isos to learn all about how to ensure an Atlassian win!
Whether your company needs our Fast Track program to help identify and solve your biggest challenges, an enterprise rollout of products, or customized training…we’re here to help you bat 1,000 when it comes to Atlassian. Call today for more information. I hope to hear from you soon!