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Atlassian User Group — Northern Virginia
August 17 @ 5:00 pm - 8:00 pm
Get ready to learn how to stand-up a Jira Service Desk (JSD) in less than an hour! During this presentation Thad will walk you through the end-to-end process of setting up your first service desk including:
- Configuring the client portal
- Establishing a knowledge base
- Setting up SLAs
- Working with queues
- And even setting up automation
You will walk away from this presentation ready to implement a service desk inside your own organization. Come prepared to learn and bring questions if you are already down this path and need some help.