Brewing the Perfect Service Desk
Join us at Karl Strauss Brewing Company
9675 Scranton Rd, San Diego, CA 92121
Wednesday, February 22, 2017
Transform your Service Desk
with IT Service Management
Learn why a siloed approach for managing incidents, knowledge, change and more doesn't cut it for your IT teams.
Bring your IT teams increased flexibility and adaptability with Atlassian's approach to ITSM. Learn how Atlassian products are integrated and work together to help your IT team succeed.
What happens when your service desk application begins to turn mission-critical and you need to scale to the larger organization? Learn about the JIRA Service Desk Data Center deployment option.
Learn how global IT team at O.C. Tanner achieves legendary service management
Contact Isos Technology to learn more about our free ITSM Event and reserve your seat.
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5:30 - 6:00 - Drinks, Appetizers, and Socializing
6:00 - 6:10 - What's new at Atlassian - Steve Cross, Atlassian Channel Manager
6:10 - 6:30 - ITSM Introduction, presented by Isos Technology
6:30 - 6:40 - Introduction to your local AUG, Mark Livingstone
6:40 - 7:10 - JSD in the real world, discussion of rolling out JSD by Amy Knapp from OC Tanner
7:10 - 7:30 - JSD Top Success Tips, Kevin Allen Enterprise TAM at Atlassian
7:30 - 8:00 - Q&A and more Food and Drinks
Isos Technology is a leading provider of IT consulting services and training, as well as a premier Atlassian Platinum and Enterprise Solution Partner. Isos leverages Atlassian’s cutting-edge technology to deliver strategies and tools to its customer base that streamline collaboration amongst all teams and increase overall organization efficiency. Isos also has a strong software development team and delivers custom solutions across a wide array of industries to help solve some of the toughest business problems. As an expert in Agile methodology, Isos excels at everything Agile, including overhauls, best practices, tool selection, and training. The company’s management team and software engineers all share their expertise on the corporate blog as well as Twitter, LinkedIn, Google+ and Facebook. For more information, visit www.isostech.com.
Be present to
O.C. Tanner takes the business of ‘keeping employees happy’ very seriously as they develop and deploy strategic employee recognition and reward solutions for more than 8,000 customers worldwide. Their distributed team of over 1,500 employees relies on JIRA Service Desk as a key component to their mission.