2017
26
June

Communication is the name, and Productivity is the Game!

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I previously wrote about the 3 important points everyone should understand before starting a migration: Discovery Dual effort Communication Communication is so important in every single phase of any project, but is mission critically important for migration projects. This directly

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2017
21
June

Your service desk should also be an introvert

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls

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2017
23
March

How often should DevOps teams release software updates

Agile operations paired with DevOps teams have changed the game for app development and what users expect out of their programs. Traditionally, software projects would take months or years to build and release. Because changes were expensive and time-consuming, users

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