2017
01
November

Jira Service Desk brings support agents and DevOps together

If you support customers in any capacity, you need a service desk solution. Your customer support team needs a good tool for creating and tracking tickets, guaranteeing SLAs are met and overall customer satisfaction and retention. As you are comparing

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2017
26
June

Communication is the name, and Productivity is the Game!

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I previously wrote about the three important points everyone should understand before starting a migration: Discovery Dual effort Communication Communication is so important in every single phase of any project, but for migration projects, communication is mission critical and directly

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2017
21
June

Your service desk should also be an introvert

Many times when organizations consider service desk options, they focus on external user impact and functionality. While external functionality is important, considerations for internal users should carry equal weight. By internal users, I don’t mean the agents answering inbound calls

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2017
12
June

Handy Macros: Add a Bit of Interactivity in Confluence

This is a guest post from StiltSoft company, a team of Atlassian Experts and avid fans of Jira, Confluence and Bitbucket from Belarus. StiltSoft is the Atlassian Verified vendor that develops Smart Attachments for Jira, Table Filter for Confluence, Awesome

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