2014
24
October

Automagical SLAs in JIRA Service Desk

At Alassian Summit this year, I attended a talk by Lucas Dussurget from Valiantys on implementing SLA’s with JSD.  Due to the short length of time allowed for the sessions this year, Lucas couldn’t possibly have the time to go into detail of how his excellent use

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2014
10
October

Spring and HipChat sitting in a Tree – Part 3

Atlassian HipChat

In our first post in this series, we covered setting up a basic Spring Integration project using Spring Boot and STS. My esteemed colleague hates me for using STS, but that is an internal matter. In the second post, we

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2014
07
October

Key Announcements from Atlassian's Summit 2014

Well, another Atlassian Summit has come and gone. Summit 2014 had a slightly different feel than those before it. For one thing, this year’s Summit was moved down the Bay and hosted in San Jose. Though San Jose is a

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