JIRA-ServiceDesk-in-Space

More than ever, great service is the name of the game. Whether you’re managing support for internal or external customers—for one hundred or one thousand users—having the right tools and processes in place can be the difference between a clumsy, cumbersome experience and an exceptionally easy one.

Enter JIRA Service Desk (“JSD”) and the Atlassian Platinum Expert JIRA consultants at Isos Technology. Together, they help transform your service desk and issue tracking processes into the poster children for delivering a stellar support experience to every user, every time. That means solving more problems faster with a collaborative tool that’s skillfully implemented to support the unique needs of your user base and support environment.

atlassian jira service desk services
What’s JIRA service Desk? Find out more

Seamless Integration with Service-Specific Features

JIRA Service Desk is built on Atlassian’s JIRA workflow engine, offering a collaborative, agile platform and knowledgebase that’s efficient, scalable, flexible and designed to deliver a powerfully-simple user experience for your team and your customers.

JIRA Service Desk also gives you:

  • Out of the box tools for fast and easy issue resolution
  • A simple, intuitive interface for the support team
  • A clean, user-friendly customer portal experience for end users
  • An easy design portal to create a seamless, well-branded user experience
  • The ability to keep your team accountable every step of the way
  • The ability to easily spin up a service desk in minutes
  • Out of the box SLAs, customizable SLAs and advanced SLA metrics
  • Real-time team performance tracking and reporting
  • Self-service knowledgebase for on-demand issue resolution
  • Seamless integration with the core JIRA issue resolution and tracking product
  • Seamless integration with other Atlassian products


Best Practices Implementation Services Help Ensure Project Success

Replacing legacy service desk systems can be daunting. Support doesn’t just shut down while the migration is in process… business must go on.  Migrating inefficient processes and out-of-date workflows can also stifle project timelines and bring bad habits into the new world of JIRA Service Desk.

That’s why getting help from our Atlassian Platinum Expert team to plan and manage your migration and new tool implementation not only ensures project success, it also means you can rest assured your team is leveraging JSD best practices every step of the way. Simplify your project even more by purchasing JSD licenses from Isos – it’s valuable one-stop ‘shopping’ for your service desk solution.

Key JSD Features:

  • Core and advanced SLAs
  • Customizable queues
  • Customer focused/intuitive interface
  • Knowledge Base
  • Self-service customer portal
  • Powerful search capabilities
  • Real-time reports
  • Automated triage
  • Powered by JIRA core
  • Customizable interface branding
  • Thousands of available add-ons
  • On-demand or hosted
  • Custom fields
  • Powerful search and filtering
  • Visually appealing email notifications
  • Built-in service desk best practices
  • Advanced security and administration
  • Integration with flexible REST APIs 

JIRA Service Desk Specifications

Implementation Options Cloud based on-demand (SaaS) or on-premise model

Intended Users Large Enterprises, Mid Size Business, Non Profits, Small Business

Supported Countries Australia, Brazil, Canada, China, Europe, Germany, Japan, Latin America, United Kingdom, United States

Supported Languages Chinese (Simplified), English, French, German, Italian, Japanese, Russian, Spanish

Additional Support Options FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Managed Services Full system support from a dedicated delivery team